Customer Experience Associate, Bowmanville

Work Location: Bowmanville, Ontario, Canada

Hours: 15

Line Of Business: Personal&Commercial Banking

Pay Details: $22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. Please feel free to ask compensation related questions and have an open dialogue with your recruiter to obtain more specific details for this role.

Job Description Key accountabilities for this role are categorized by Customer, Shareholder, Employee / Team, and Breadth&Depth.

Customer

Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice.

Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, etc.) in an accurate and efficient manner.

Assist with responding and resolving customer concerns, escalating when necessary.

Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers.

Shareholder

Support the achievement of business objectives by supporting advice goals.

Promote products, advice, services and banking capabilities.

Understand and apply operating policies and procedures.

Contribute to business objectives for Operational Excellence.

Support the timely and accurate completion of business processes and procedures.

Escalate non‑standard or high‑risk transactions or activities as necessary.

Support and participate in process improvement opportunities.

Ensure necessary due diligence to support the accuracy of all customer transactions or activities.

Be knowledgeable of and comply with the Bank Code of Conduct.

Employee / Team

Participate fully as a member of the team, promote team effectiveness, and contribute to a positive work environment.

Support the team by continuously developing knowledge in own area.

Participate in personal performance management and development activities, including cross‑training within own team.

Keep others informed and up to date about day‑to‑day activities.

Contribute to a fair, positive and equitable environment that supports a diverse workforce.

Act as a brand champion for your business area, the bank, internally or externally.

Breadth&Depth

Requires established customer service skills to perform routine activities and multi‑step customer transactions with limited financial impact.

Requires broad knowledge of basic product suite supported.

Evaluates and recommends customer solutions from established options.

Understands how assigned duties relate to others in the customer or advice team and how the team integrates with others.

Identifies and assesses customer problems in straightforward situations using standard procedures, escalating non‑standard issues internally.

Impacts team results through the quality of services or information provided to customers.

Follows standardized advice and customer service procedures and practices, recommending opportunities to improve processes in own work area.

Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood.

Requires working knowledge and skills developed through formal training or work experience.

Generally reports to a Manager Customer Experience or Branch Manager.

Experience&Education

High School diploma and/or

1+ years of relevant experience.

Post‑Secondary or Undergraduate degree in a related field preferred.

Benefits Our Total Rewards package includes a base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

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