Program Manager, Technology Projects and Systems Supports …, Ontario Centre (Queensville)

ABOUT THE ROLE

Reporting to the Manager, Applications and Solutions Support, DCX, the role is responsible for managing the delivery of technology projects and system support for the Department, including project management, leading the continuous operation of technology systems that support mandated services in consultation with the Province and partners, supporting the development of branch applications, managing department technology risk and security functions, implementing user support services, policies, procedures and processes, and managing staff in the delivery of technology programs, projects and system support in collaboration with corporate partners.WHAT YOU WILL BE DOING

Coordinate implementation programs and consultant activities necessary to achieve the requirements of Department Technology and System Support projects. Develop and implement long-term strategies for development, maintenance and support of (100+) technology systems, including the department’s operation of federal and provincial applications.Work closely with external partners in the delivery of technology solutions, including local hospitals, schools, other levels of government, public health units, paramedic services, and long‑term care providers, and partner service providers. Analyze department technology and system support needs required for design, development and implementation of initiatives to provide cost‑effective solutions.Manage coordination of user requirements, system design, prototypes and documentation and the modification and implementation of systems. Manage the development and documentation of business rules, technical and functional specifications and standards. Analyze user requirements, generate alternative approaches to information systems design, assess impact of technology projects and system support on existing processes and procedures, prepare system prototypes for user consultation, and contribute to the design, development, testing, modification, documentation and implementation of systems.Provide guidance to staff on project issues and monitor project schedules and budgets; direct and monitor the implementation of technology‑related projects and support work. Assist municipal, provincial and federal auditors with risk and security audits, as required. Assist the manager in developing annual business/work plans and in developing service plans and staffing proposals.Monitor and control operational and capital budgets for the program. Supervise staff, including recruitment, selection, hiring, scheduling, assigning and monitoring work, determining training and development needs, coaching and mentoring, conducting performance appraisals and determining/recommending disciplinary action up to and including dismissal in accordance with collective agreements, regional policies and practices.WHAT WE ARE LOOKING FOR

Successful completion of a University Degree in Computer Science or Computer Engineering or an approved equivalent combination of education and experience. Minimum three (3) years of experience in providing technology project and portfolio management, systems support, project management and implementation support, facilitation, business process re‑engineering, business planning and financial management activities, and demonstrated supervisory or leadership experience.Experience in managing technology‑related assets including report writing, hardware and networking design and support. Experience in developing business plans and budgets for technology projects and systems support, and developing technology plans and architecture. Knowledge of project and portfolio management, tools and methodologies; ability to apply project management methodologies to assist staff with information systems projects and programs.Demonstrated knowledge of relevant regulations, guidelines, procedures, standards and legislation. Leadership competencies including operating strategically, leveraging diversity and differences, customer focused, ensuring accountability, managing complex problems, financial management, employing interactive and effective communication, fostering collaborative relationships, cultivating engagement to drive vision and purpose, managing and developing talent, establishing and maintaining trust, displaying self‑awareness, and demonstrating resiliency.

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