Openlane Manager, Quality & Claims Operations Brampton

Elevate your career as the Manager of Quality & Claims Operations at OPENLANE, based in Toronto, Canada, in a hybrid work setting. Your leadership in claims quality assurance will be key to optimizing performance and customer satisfaction. As part of the Claims Operations team, you will utilize over five years of experience to establish and enhance quality assurance frameworks and lead process improvements. This role requires a strategic vision, focusing on customer-centric operations and fostering teamwork while driving efficiency through data-informed decision-making. Your background in claims management will help develop scalable processes and enhance team capabilities. Key Responsibilities: • Drive daily claims operations oversight and compliance • Manage quality assurance and arbitration processes • Develop and mentor a high-performing team • Support strategic initiatives and operational enhancements • Use data to inform performance improvements Requirements: • 5+ years in claims or auction operations • 3+ years in people management • Bachelor’s degree or similar experience • Ability to optimize operational processes • Solid analytical and strategic alignment skills Lead quality improvements and team excellence, ensuring exceptional claims outcomes at OPENLANE. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2o817b