Medical Office Assistant Brampton

Job Description : Answer and direct incoming calls in a professional and courteous manner Provide information to patients, addressing inquiries and directing them to appropriate personnel Handle voicemail retrieval and response , forwarding and managing urgent messages promptly Greet patients and accurately register patients by obtaining complete demographics, Ohip information and consent. Optimize clinic capacity by ensuring tasks including Recent bookings + Rescheduling + Cancellation + Arrivals + Upload Reports are completed in a timely manner. Manage patient check-ins, enquiries and phone calls. Schedule and confirm patient appointments and follow ups Ensure maximum client satisfaction through a high-quality service approach- respond to patient inquiries in a courteous and empathetic manner. Facilitate patient flow by communicating patients' arrival. Build rapport with patients by responding to inquiries and communicate next steps to patient. Maintain attention to detail for all medical records. Scan documents into patient charts. Maintain accurate patient records and ensure all required forms and documentation are completed per check in protocols. Protect patients' rights by maintaining confidentiality of personal and financial information. Maintain a clean and organized reception area Collaborate with internal teams to provide and gather information, enabling patient requirements to be dealt with efficiently. Complete administration tasks including confirmations, chart checks and phone calls. Must be willing to learn/ do Holter patching and Ecg procedures. The Requirements: Medical office experience Experience in ECG and Holter patching is an asset Demonstrated high quality, compassionate, customer centered experience Proven ability to work proficiently and independently in a busy fast paced setting Ability to establish priorities and achieve objectives with minimal supervision Excellent verbal and written communication skills Superior telephone etiquette Robust understanding of medical terminology EMR systems experience Excellent time management and organizational skills Ability to deal with sensitive information with a high degree of privacy and diplomacy The ability to provide occasional coverage at other Civic Heart Locations Job Types: Full time, Permanent Pay: From $20.00 per hour Education: Secondary School (preferred) Work Location: In person Apply on Kit Job: kitjob.ca/job/2p97uz