Lead Loyalty Manager at Major Retail (Brampton)

Elevate customer experience as the Lead Manager for Loyalty Programs in Brampton, Ontario. This hybrid role combines strategic oversight with hands-on execution to drive engagement and retention. In this senior leadership role, you will shape a transformative customer loyalty program, influencing how clients interact with our brand. Collaborating with cross-functional teams across marketing, operations, and finance, you'll ensure a seamless transition from legacy systems to up-to-date technology. Your leadership will impact performance metrics and customer experience directly. Key Responsibilities: - Lead strategy and operations of the loyalty program - Oversee validation within a new technology architecture - Design and launch loyalty program framework - Drive migration from legacy systems to current - Manage program governance and performance metrics Requirements: - 5+ years in loyalty, CRM, or retention marketing - 2+ years in leadership roles - Experience with loyalty or CRM platforms - Expertise in user acceptance testing and defect management - Ability to lead complex cross-functional projects Shape a loyalty program that truly connects with customers and drives retention in this impactful role. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pspx0