Automotive Service advisor, Brantford

**Job Overview** Brantford Kia is a leading Kia dealership in Brantford, Ontario, committed to delivering exceptional customer service and high-quality automotive care. We are seeking a motivated and customer-focused Automotive Service Advisor to join our dynamic service team. In this role, you will serve as the primary liaison between customers and our skilled technicians, ensuring seamless communication, accurate assessments, and outstanding satisfaction for all vehicle service needs. If you have a passion for the automotive industry and thrive in a fast-paced environment, this is an opportunity to grow with a reputable dealership.Key Responsibilities - Greet customers warmly upon arrival and actively listen to their vehicle concerns or service requests. - Conduct thorough consultations to identify issues, recommend appropriate repairs or maintenance based on Kia manufacturer guidelines, and explain services in clear, non-technical terms. - Prepare detailed repair orders, including accurate cost estimates for parts, labor, and timelines. - Schedule appointments efficiently, coordinate with the service team to prioritize work, and manage the service bay workflow. - Communicate regularly with customers on vehicle status updates, potential additional services, and any changes to estimates. - Collaborate with technicians to relay customer information and ensure repairs meet quality standards. - Handle invoicing, process payments, and verify warranty or service contract coverage. - Promote additional services, such as routine maintenance packages or accessories, to enhance customer value. - Perform follow-up calls to confirm customer satisfaction and address any post-service concerns. - Maintain accurate records in the dealership's management system and comply with all safety and regulatory standards. **Brantford Kia cares about people and is driven to provide an exceptional automotive ownership experience** **Core Values:** **Servant Leadership** Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. **Teamwork through Trust & Respect** Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. **Integrity** Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. **Commitment to Customer Enthusiasm** Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. **Passion for Winning** Brantford Kia’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. **Accountability at All Levels** Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. **Commitment to Continuous Improvement** Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.