Administrator, Sr System (Brantford)

Job Summary Under general direction you are responsible for activities related to system administration of various systems within the Global Information Systems department. The incumbent will ensure long‑term requirements of systems operations and administration are met and is responsible for the installation, maintenance, configuration, and integrity of computing systems. May be required to be on‑call; all such work is covered by the on‑call policy. Job Responsibilities - Provide support to end‑user computer systems; configure and monitor computers and applications. - Conduct routine hardware and software audits of workstations and some servers to ensure compliance with established standards, policies and configuration guidelines. - Develop and maintain a comprehensive operating‑system hardware and software configuration database/library of all supporting documentation. - Develop and promote standard operating procedures. - Implement operating‑system enhancements that improve reliability and performance. - May be asked to be a technical lead on selected teams/projects. - Manage system backups, disaster recovery and business continuity strategies. - Provide customer service based on company standards. - Investigate, diagnose and resolve incidents with co‑workers and customers. - Use the ITSM system in accordance with GIS processes; monitor and communicate progress of assigned tickets and elevate if necessary. - Act as an escalation point of contact for GIS service delivery, issues, requests and concerns following the ITSM processes. - Liaise regularly with internal customers and teams to understand their needs and keep them current with the progress and findings of applicable projects. - Provide accurate and complete documentation of processes and procedures to ensure systems can be supported. - Respond to more complex and sometimes unconventional queries from managers, team members, other employees and internal customers, providing technical and business‑process advice in the relevant area of expertise. - Utilize advanced problem‑solving techniques to identify root causes of issues with internal customers and contractors, or to determine courses of action for complex activities. - Demonstrate team‑leadership attributes, incorporating personal leadership with communication and knowledge transfer. - Develop an in‑depth understanding of all Apotex policies, procedures and standards and operating processes associated with their information technology area. - Ensure that advice given to internal clients and co‑workers complies with directives and is provided in a professional manner. - Proficient in office automation tools including Word, Excel, PowerPoint and Outlook. - Provide input in the development or amendment of Standard Operating Procedures and IT Operations processes, including verified solutions, policies, procedures and technical standards. - Work in a safe manner, collaborating as a team member to achieve all outcomes. - Demonstrate behaviours that exhibit the organization’s values: collaboration, courage, perseverance and passion. - Ensure personal adherence to all compliance programs, including the Global Business Ethics and Compliance Program, Global Quality policies and procedures, safety and setting policies, and HR policies. - All other relevant duties as assigned. Job Requirements Education: Post‑secondary education in computer science or a related field, or equivalent work experience. Knowledge, Skills and Abilities: - Strong customer service ethic. - Advanced hands‑on experience with latest IT technologies such as Microsoft Active Directory, SCCM, VMware and storage services. - Experience with manufacturing, laboratory or enterprise systems/applications in the life sciences industry is an asset (e.g., Empower, LabX, DeltaV, Documentum, TrackWise). - ITIL V3 Foundations training. - Excellent listening skills and ability to follow instructions and guidelines clearly. - Advanced, concise and clear written and verbal communication skills in a variety of settings and styles. - Demonstrated ability to make decisions, solve and troubleshoot problems based on analysis, experience and judgement. - Demonstrated ability to originate or initiate new and unique ideas to business/technical problems. - Proven ability to function in a fast‑paced and continuously changing environment. - Excellent organizational and time‑management skills with ability to manage multiple priorities and anticipate problems and interruptions. - Excellent interpersonal skills. - Experience delivering training and/or creating training materials on business or technical topics. - Good presentation skills in a variety of settings with business or technical users in small and large groups. - High degree of commitment and demonstrated ability for continuous learning and improvement. - Demonstrated ability to consistently produce accurate, complete and thorough work of high quality. - Excellent understanding of Microsoft Desktop computing technology. - Excellent understanding of Microsoft Desktop Management tools. - Good understanding of Microsoft server technology. - Ability to write programmatic scripts for process automation and troubleshooting with knowledge of at least one scripting language (e.g., VB Script or PowerShell). - Working knowledge of Software Development Lifecycle process and related tools. Experience: Minimum 7–8 years in a customer service position. Salary: The hiring range for this position is $72,285 – $96,380 CAD per year. The final agreed‑upon salary may vary based on factors such as job‑related knowledge, skills and experience. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pi8ah