Service Desk Analyst (Ref: 18355), Augusta

Position: Service Desk Analyst (Ref: 18355) Location: Augusta, ME USA, 04333 Salary: $28.00/hr. Duration: 1 Years 1 Months 9 Days - Contract Openings: 1 Deadline: 05/28/2026 Description: ***Local Candidates Only ***Hybrid We are seeking a Service Desk Analyst. Roles:• Staff Service Desk queue to take incoming calls.• Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency. • Provides full user support for standard application software to meet user needs. • Utilizing remote tools to provide technical support, the applicant should be ableto troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices.• Demonstrate flexibility to move between different teams if the need arises. • Tests and evaluates software and hardware products to determine applicability and value to operations. • Ability to perform work requiring a minimum of 50 lbs. and/or physical exertion may be required. • Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken.• Contribute to and help maintain a large knowledge base. • Understanding of customer relationship best practices • Demonstrated desire to exercise accountability in a professional manner. • Demonstrated ability to respond in a timely and effective manner to email and live messaging. •Understand the role of emotional intelligence in a technical service desk environment.Work Conditions:• Hybrid. • Will work remotely except every other Wednesday they will be required to work onsite in Augusta, ME. • Will only consider local candidates within an hour radius of Augusta. • The work schedule is Sundays, Mondays, Tuesdays, Wednesdays, and Saturdays. • Candidate will have Thursdays and Fridays off.• Schedule is subject to change based on departmental needs Required / Desired Skills • Experience as a Service Desk Analyst or similar role Required - 1 Years • Desktop Support Required - 1 Years • Help Desk Support Required - 1 Years • Strong Customer Service skills Required - 1 Years• Windows 10 Required - 1 Years • Microsoft Office 365 Required - 1 Years • Experience with Active Directory and/or Azure is a plus Required - 1 Years