Front Desk Agent (Brockville)

Job Summary We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will possess strong customer service skills, a welcoming demeanor, and the ability to handle various tasks efficiently. As the first point of contact for our guests, you will play a crucial role in ensuring a positive experience throughout their stay. Responsibilities - Greet guests upon arrival with a warm and friendly attitude. - Manage check-in and check-out processes efficiently while ensuring accuracy in guest information. - Handle guest inquiries, requests, and complaints in a professional manner. - Operate multi-line phone systems to assist guests and manage reservations. - Provide information about hotel amenities, services, and local attractions. - Maintain the front desk area to ensure it is clean and organized at all times. - Collaborate with other hotel departments to fulfill guest needs and enhance their experience. - Process payments and maintain accurate records of transactions. - Able to work each of our 3 shifts: 1) 6am-2pm, 2) 2pm-10pm and 3) 10pm-6am Qualifications - Previous experience in a front desk or customer service role, preferably within the hospitality industry. - Solid phone etiquette and communication skills, both verbal and written. - Bilingual or multilingual abilities are highly desirable to accommodate diverse guests. - Proficiency in using multi-line phone systems and basic computer software applications. - Exceptional interpersonal skills with a focus on delivering outstanding guest services. - Ability to work flexible hours, including weekends and holidays as needed. - A positive attitude and willingness to learn about hotel operations and services. Join us as we strive to provide an unforgettable experience for our guests through exceptional hospitality! Job Types: Full-time, Part-time Pay: From $17.60 per hour Work Location: In person Apply on Kit Job: kitjob.ca/job/2ogiyx