Assistant Manager, Information Technology Services, Brockville

Job Summary The Assistant Manager of Information Technology Services supports the effective operation of the IT department by providing operational leadership, project management, and technical oversight aligned with the educational and business objectives of the organization. Working under the direction of the Senior Manager of Information Technology Services, the position translates strategic direction into executable plans, ensuring service continuity, operational efficiency, and a sustainable, secure computing environment for stakeholders. This position supports the Senior Manager of Information Technology Services in the delivery of high‑quality, innovative technology solutions that meet both strategic and day‑to‑day operational needs. The position assists in the planning, development, implementation, and optimization of enterprise solutions, workflows and corporate applications.

Primary Duties

Provides supervision, support and leadership for multidisciplinary IT teams and initiatives of varying size and complexity, including both leading‑edge technology implementations and day‑to‑day operational support activities. Acts as project lead or co‑lead as assigned.

Supports planning and advisory activities by working with stakeholders to identify technology needs, operational challenges, and improvement opportunities. Assists in developing short‑term and long‑term technology solutions, project plans, and budget recommendations.

Informs senior IT management and project steering committees of project status, issues, risks and mitigation strategies.

Communicates technical solutions, risks, and issues to internal stakeholders and team members, translating complex concepts into plain, easily understood language. Escalates issues and recommendations to the Manager as appropriate.

Other Duties

Act as delegate for the Senior Manager of Information Technology Services as required.

Conduct performance reviews and establish professional development plans for direct reports.

Supports compliance with Ministry of Education requirements, internal audit processes, and applicable legislative frameworks (MFIPPA, PHIPA).

Document business cases to evaluate cost savings and process efficiencies for potential projects.

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