Assistant Manager of Information Technology Services, South Leeds and Grenville United …

The Assistant Manager of Information Technology Services supports the effective operation of the IT department by providing operational leadership, project management, and technical oversight aligned with the educational and business objectives of the organization. Working under the direction of the Senior Manager of Information Technology Services, the position translates strategic direction into executable plans, ensuring service continuity, operational efficiency, and a sustainable, secure computing environment for stakeholders.

This position supports the Senior Manager of Information Technology Services in the delivery of high-quality, innovative technology solutions that meet both strategic and day-to-day operational needs. The position assists in the planning, development, implementation, and optimization of enterprise solutions, workflows and corporate applications.

List and Brief Description of Specific Duties: Primary Duties

Provides supervision, support and leadership for multidisciplinary IT teams and initiatives of varying size and complexity, including both leading-edge technology implementations and day-to-day operational support activities. Acts as project lead or co-lead as assigned

Supports planning and advisory activities by working with stakeholders to identify technology needs, operational challenges, and improvement opportunities. Assists in developing short-term and long-term technology solutions, project plans, and budget recommendations

Informs senior IT management and project steering committees of project status, issues, risks and mitigation strategies

Communicates technical solutions, risks, and issues to internal stakeholders and team members, translating complex concepts into plain, easily understood language. Escalate issues and recommendations to the Manager as appropriate

Other Duties

Act as delegate for the Senior Manager of Information Technology Services as required

Conducts performance reviews and establishes professional development plans for direct reports

Supports compliance with Ministry of Education requirements, internal audit processes, and applicable legislative frameworks (e.g., MFIPPA, PHIPA)

Documents business cases to evaluate cost savings and process efficiencies for potential projects

Skills Knowledge

Extensive knowledge of enterprise information systems and infrastructure in a multi-tier, integrated IT environment

Strong understanding of Ministry of Education regulations, funding models, Education Act, and related regulations

Proficiency in project management methodologies and practices

Proficiency in emerging technology trends, including generative AI tools

Formal Education and/or Certification(s)

Undergraduate Degree in Technology, Information Science or related discipline

Additional certification, training or experience in project management (PMP, CAPM), communication, or leadership is an asset

Years of Experience

Minimum of 4 to 5 years in information technology management, preferably in the public or education sector

Competencies

Professional knowledge of enterprise-wide information technology systems, infrastructure, data governance, cybersecurity, and service delivery within a large, complex public-sector organization

Ability to lead and coordinate projects of varying size and complexity

Ability to analyze and communicate technical and operational information clearly

Ability to implement and support systems, standards, and processes

Ability to contribute to the design and delivery of new technology solutions (e.g., parent-facing or staff-facing systems)

Interpersonal Skills

Strong interpersonal and communication skills to influence, advise and collaborate with stakeholders across the enterprise

Regular interaction with ITS staff, internal departments, and vendors; periodic interaction with senior staff, administrators, and external partners

Daily interaction with the Senior Manager of ITS

Weekly interaction with employees in other departments and internal executives; these interactions may occasionally require the use of diplomacy and negotiation if agreed-upon timelines are at risk for joint initiatives

Applies interpersonal skills such as coaching, collaboration, active listening, and clear communication to support operational outcomes and team effectiveness

EFFECT Physical, Visual/Auditory and Mental Concentration

Physical effort may include fine finger / precision work at the computer and sitting for extended periods

Visual concentration may include extended periods of analysis, review of solution requirements and contract language

Auditory concentration may include participation in meetings, technical discussions, and issue resolution

High level of mental concentration, problem-solving and decision-making under deadlines

Complexity

Tasks are generally unique (e.g. new technologies and system development).

Issues frequently involve interdependence across departments and divisions

Problems tend to require reference to business rules, policies and procedures, internet research, third party consultations and Ministry of Education/ MFIPPA/ PHIPA guidelines, with escalation of complex or high-risk issues to the Senior Manager of ITS

Responsibility Accountability and Decision-Making

Authorized to make operational decisions within established departmental guidelines and approved project plans

Provides recommendations related to system changes, resource allocation, and project priorities

Significant decisions, budget approvals, and major system changes require approval from the Senior Manager of Information Technology Services

Monitoring staff attendance and approving vacation and other types of leave requests

Impact

Errors may impact service delivery, system reliability, project timelines, and staff productivity within the department and across the organization

Errors could result in unplanned service outages or inappropriate access to data, for example as a result of an improperly managed new product roll‑out

Errors or issues may affect operational efficiency or service quality and are typically identified through monitoring, peer review, or escalation processes

Development and Leadership of Others

Directly responsible for the supervision of 10 staff (Technical Analyst (2), Data Centre Administrator (3), Network Administrator (1), Database Administrator (3), and Team Lead, Information System Services)

Provides leadership, coaching, and mentoring to IT staff and project team members

May participate in recruitment, onboarding, training, and performance feedback activities under the supervision of the Senior Manager of ITS

Resolve conflicts or disputes among ITS staff members using tact and diplomacy

Working Conditions

This position works in a typical office environment, with occasionally travel to school sites or training locations as required.

Periodic extended hours may be required in extraordinary circumstances such as a highly impactful, unplanned systems outage

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