Canada

SailPoint Technical Support IIQ & ISC - Yochana (Brossard)

SailPoint Technical Support IIQ & ISC - Yochana (Brossard)
Description
Purpose: Ensure candidates have strong communication skills, customer interaction experience, and minimum SailPoint ISC functional knowledge. a. Communication Skills (Mandatory) · Ability to clearly explain technical concepts in easy, customer-friendly language · Comfortable participating in and leading customer calls · Structured communication approach (problem → analysis → solution) · Clear written communication (emails, chat responses) · Asks clarifying questions and avoids assumptions b. Customer Interaction Experience (Mandatory) · Direct customer-facing experience (calls, demos, troubleshooting, KT sessions) · Experience handling customer queries independently or with minimal support · Understanding of customer expectations around clarity, timelines, and ownership c. SailPoint ISC Functional Knowledge · Basic understanding of SailPoint Identity Security Cloud and its purpose · Awareness of identity lifecycle concepts · Conceptual understanding of authoritative vs authentication sources · High-level understanding of connectors · Awareness of Tenant Connectivity activities Apply on Kit Job: kitjob.ca/job/2pf88t
Highlights
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SailPoint Technical Support IIQ & ISC - Yochana (Brossard) has been posted in the Brossard Customer Service & Call Center category on Locanto.

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