Product Operations Manager (Brossard)

Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifullydesigned lifestyle products, and the creative people who help make it all happen. We believein real books, living life fully and generously, being kind to each other and to the environment,and that stories big and little connect us. Indigo is our customer''s happy place for joyfulmoments of discovery and to connect with people who share their passion for reading, theirbelief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe inthe power of people and their stories. We aim to attract top talent, nurture the potential ofour employees, and create space for everyone to thrive. Our Guiding Principles are thefew key ideas that are meant to influence everything we do, every day. We Will Hire, Inspire, Promote and Retain the Best We Will Be Customer Centric We Will Be Entrepreneurial We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment We Will Be Committed to True and Shared Value Creation We Will Be Systems Thinking, Data Driven and AI enabled Job Description As a Product Operations Manager , youll lead the way in how products move from delivery to shelf, how the store looks and feels for customers, and how your team learns and succeeds together. This is a handson leadership role where youll build confidence, sharpen your skills, and be supported by an experienced store and regional leadership team. What youll focus on Lead daily operations with confidence Support the smooth movement of products from truck to shelf Help manage inventory flow, replenishment, and markdowns Use sales results and operational data to understand whats working and where to improve Take ownership of action plans that help the store operate efficiently and profitably Bring the store to life Help lead visual presentation and merchandising standards Support store resets, collection changes, and promotional setups Partner with store leadership and visual teams to keep the space customerfriendly and inspiring Grow as a people leader Lead, coach, and motivate a team of team members Set clear expectations and provide regular feedback Help team members grow their skills and confidence Contribute to engagement, retention, and a positive team culture Put customers first Make decisions with the customer experience in mind Support new ways of working, including technology that improves how customers shop Ensure customers can navigate and enjoy the store independently or with team support Learn protected, strong leadership practices Support health and safety standards in the store Participate in occupational health and safety initiatives Learn how to manage risk while keeping people at the center of decisions Qualifications WHO YOU ARE: Have 23 years of management or keyholder experiencein retail or a customerfocused environment Are excited to develop your people leadership skills Enjoy handson work and being active on the sales floor Are curious, open to feedback, and willing to try new approaches Can work a adaptable schedule, including evenings and weekends Are comfortable lifting and moving product with proper tools and techniques A university degree is an asset but not required Apply on Kit Job: kitjob.ca/job/2puu0r