Bilingual Customer Care Representative (Burlington)

Join Boehringer Ingelheim Canada as a Bilingual Customer Care Representative working hybrid in Burlington, ON. Ensure customer satisfaction by addressing queries and maintaining positive relations across departments. This role involves supporting both Prescription Medicine and Animal Health divisions. You will respond to service calls, manage customer requests, and collaborate with internal teams to resolve any issues promptly. The primary focus is on delivering exceptional service to clients, including Canadian veterinary clinics while adhering to strict timelines. Key Responsibilities: • Provide bilingual customer service for inquiries and issues • Support incoming service calls, processing requests accurately • Maintain customer master files and pricing information • Act as a liaison between customers and internal teams • Ensure timely responses to customer needs and concerns Requirements: • University degree or post-secondary education preferred • 2 years in Sales or Customer Service with solid phone skills • Bilingual in French and English is required • Good understanding of veterinary terminology is an asset • Proficient in ERP systems and MS Applications Leverage your expertise in customer care to support Boehringer Ingelheim's commitment to excellent service. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2ohqz6