Customer Care Supervisor at Zurn Elkay, Burlington

Elevate customer service standards with Zurn Elkay as a Customer Care Supervisor. Lead training initiatives, enhance team performance, and drive exceptional user experiences in this dynamic role.

The Customer Experience Supervisor is pivotal in overseeing a team of customer care associates dedicated to assisting users with technical queries. This position involves direct supervision, coaching, and continuous improvement initiatives to guarantee a world-class service delivery. You will monitor team performance and respond effectively to customer interactions.

Key Responsibilities:• Oversee daily operations and team performance • Monitor responsiveness to calls, emails, and orders • Develop training plans and conduct onboarding • Implement initiatives for continuous improvement • Foster a positive team culture through recognition

Requirements:• Bachelor’s degree or 5 years of experience • Proven project management skills • Strong ability to lead and mentor teams • Familiarity with JD Edwards and AutoCAD • Excellent communication and interpersonal skills

Lead your team to achieve high-quality customer support and operational excellence at Zurn Elkay. #J-18808-Ljbffr