Customer Experience Co-worker II (3-month term), Burlington

What you'll need to have

Minimum 1 year of related experience

A day in your life with us

Deliver an excellent meeting with the customer across all customer assignments.

Engage with customers in a friendly and confident manner to create a rewarding customer experience.

Contribute and achieve operational KPIs and goals to maintain customer loyalty.

Support customer colleagues to continuously develop knowledge and skills within the area of customer experience.

Support and assist co-workers to create solutions to customer issues.

About this work area At IKEA it’s all about our customers, and in Customer Relations we build and retain long‑lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: weset up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Why you will love us Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co‑workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co‑worker development. In addition, we offer a comprehensive Total Rewards package to all co‑workers including:

Wellness days (in addition to your vacation days!)

Extended health, dental, and vision coverage (for you and your family)

RRSP with IKEA contribution matching options

Eligibility for our annual IKEA bonus incentive plan

Flexible spending account

Life insurance

Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co‑worker restaurant, where available)

Parental leave

Bereavement leave

Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Customer Experience Co‑worker II

The starting rate/ salary for this position is 20.15 CAD

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