Bilingual Customer Service Representative, Burlington

Are you a fluently bilingual professional who loves solving puzzles and helping people? We are looking for a Bilingual (FR/EN) Customer Service Representative to join a high-performing, collaborative team in Burlington. This isn't just about answering phones—it's about being the critical link between our products and our customers. If you are a proactive thinker who thrives in a fast-paced environment and enjoys the behind-the-scenes energy of a professional warehouse setting, this is the role for you!

• 6‑month contract with the opportunity to become permanent • Monday – Friday 7:30 am – 4:00 pm • Competitive salary $26 – $31/hour based on experience • Fully onsite in Burlington

Responsibilities

Process customer orders in alignment with policies, procedures and service level goals, achieving zero errors during data entry into the system

Provide customers with accurate and timely quotes in alignment with policies, procedures and service level goals

Keep records of customer interactions or transactions, recording details of inquiries, concerns or comments, and resolution

Ensure customer needs are always clearly understood and acted upon at appropriate service levels

Respond to customers by telephone or e‑mail to provide ongoing updates on any open customer requests or issues

Engage with customers by telephone or e‑mail as needed to provide requested information about products and/or the appropriate Morgan contact information for technical detail/support

Engage with customers by telephone or e‑mail as needed to obtain or respond to details of an inquiry/complaint

Study product information to acquire professional and working knowledge of Morgan products and services

Support colleagues, both inside customer service and in other departments, collaborating to help support customers and other functional business areas when needed

Print pick lists for all available items according to the requested date

Physically verify the accuracy of staged shipments against the pick list and take pictures

Call carriers according to customer requests and ensure shipments are sent on time

Prepare daily invoices, match invoice copies with shipping documents and purchase orders, and maintain organized filing

Prepare and submit customs paperwork

Print receiving documents and enter all purchased items into the system after verifying the accuracy

Additional duties as required

Qualifications

Bilingual, French and English is a must

1–3 years of call‑center, customer service/order entry experience

Post‑secondary education

Strong organizational and communication skills

Critical thinking and attention to detail, with a proactive approach to problem solving

Experience using ERP systems and MS Office

Ability to prioritize and multitask

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity‑seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non‑binary/gender non‑conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and members of visible minorities, racialized groups and the LGBTQ2+ community. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.

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