Bilingual Customer Service Agent at RBC, Burlington

Enhance client relations as a bilingual Customer Service Agent with RBC in Burlington, Canada. Utilize strong communication skills in both English and French to resolve client inquiries efficiently.

As part of the Portfolio Administration Team, you will handle inquiries from RCAP clients and service partners. This full-time role requires proficiency in various systems and an ability to advise on complex issues. Your organization and negotiation skills will be pivotal in ensuring an outstanding client experience.

Key Responsibilities:• Serve as the first point of contact for client and partner inquiries • Utilize multiple systems to provide effective support • Resolve complex issues and escalate when necessary • Document recurring problems and recommend solutions • Answer calls and emails while meeting quality standards

Requirements:• Bilingual in English and French is essential • Proficient in MS Office, Ambit, and ECM applications • Strong knowledge of financing and PPSA laws • Excellent written and verbal communication skills • Detail-oriented with strong organizational abilities

Leverage your bilingual skills and client-focused approach within the supportive team at RBC. #J-18808-Ljbffr