Customer Support Representative in Burlington

Pursue a fulfilling career with Boehringer Ingelheim Canada as a Customer Support Representative. This office-based role involves ensuring total customer satisfaction through effective communication and problem-solving.

In this position, you will handle service calls for the Prescription Medicine and Animal Health divisions. You will resolve inquiries and service-related issues while coordinating with various functions. Maintaining proper pricing and customer setups is paramount for delivering timely and professional customer service.

Key Responsibilities:• Handle bilingual customer service support for diverse inquiries • Process and follow up on service requests and product complaints • Maintain accurate customer master and pricing data • Collaborate with internal stakeholders for efficient service • Respond to needs of Canadian veterinary clinics promptly

Requirements:• Degree or relevant post-secondary education preferred • 2 years in a customer service or sales role with phone experience • Bilingual in both French and English • Solid understanding of ERP systems and databases • Ability to work independently and as part of a team

Deliver quality customer support with Boehringer Ingelheim, enhancing relationships and service delivery. #J-18808-Ljbffr