Automotive Service Manager | Burlington, ON |

Hamilton Express Employment Professionals has proudly serviced the Hamilton area for over 28 years, connecting skilled tradespeople with leading employers across a variety of industries.

About The Role Are you a customer service‑oriented individual with a technical aptitude and experience in the medium/heavy duty truck, automotive industry?

Our client is a major full‑service international truck dealer in Southern Ontario serving the trucking industry. We are currently hiring a Service Manager for their Burlington location.

As the Service Manager, you will be responsible for managing an efficient and profitable service department through productive staffing, customer retention, technician training and quality workmanship while improving productivity and reducing costs in order to meet objectives.

Wage:

$85,000 - $125,000 per year

What You'll Be Doing

Ensure that service team members are performing their duties as outlined in the appropriate job descriptions

Conduct yearly performance reviews with all service team members

Able to develop and follow action plans for department profitability and maintain customer enthusiasm

Lead, motivate and train team members in Service Department operations

Able to interpret and forecast financial reports

Review tech working/billed hours and department sales reports daily

Review service department CSI information monthly to ensure customer contact and response if required

Keep abreast of all federal, provincial and local regulations that affect service operations, and ensure compliance with all OEM and vendor policies and warranty procedures

Review the over 15 days warranty debits with Warranty Administrator to ensure follow up and payment

Hold monthly staff and technician meetings

Maintain a minimum of 4‑star Diamond Edge Rating for the location

What You Bring

Minimum 7 years of technical experience in the medium/heavy‑duty truck industry

1-3 years of dealership experience is preferred

Must be a customer‑sensitive and able to listen, understand and communicate professionally with all customers, both external and internal

A strong business acumen and integrity

Maintains a high degree of product and technical knowledge

Proven ability to execute day‑to‑day functions

A team player with a strong sense of commitment to the customer

Able to adjust to multiple demands and shifting priorities, and be responsive and flexible to best serve the issue at hand

Proven leadership in directing a team for ongoing success

Proficient with Microsoft Office Products

Valid G class driver’s license

What You'll Get

Competitive Salary at $85,000 - $125,000

A company that has been in business since 1977 and still growing

Defined contribution pension plan with company matching

Health and dental benefits program

Professional development and training programs

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