Travel And Call Centre Manager Position Burnaby

Drive success at Pacific Blue Cross as a Manager of the Travel and Call Centre in Burnaby, British Columbia. Your leadership will enhance sales performance and improve service delivery. As a full time, permanent Manager, you will be responsible for leading the Travel Sales team within the Individual Plans domain. You will oversee daily operations, optimize processes, and ensure the team is equipped with necessary skills. Collaboration across departments is key as you work on strategic planning and implementing best practices in sales and technology. Key Responsibilities: • Develop and control departmental operational strategies • Lead team coaching, training, and performance management • Create tactical plans to achieve sales objectives • Analyze quantitative metrics for informed decision-making • Work with Marketing on campaigns to generate leads Requirements: • Bachelor's degree in Business, Economics, or similar • 5–8 years of sales or call centre experience • Over 3 years in a management role • Level 2 General Insurance License in BC • Excellent leadership and customer service skills Elevate your career by enhancing the Travel Sales team's performance with Pacific Blue Cross. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2o74k7