Personal Banking Associate Trainee (Burnaby)

**Work Location:** Burnaby, British Columbia, Canada **Hours:** 37.5 **Line of Business:** Personal & Commercial Banking **Pay Details:** $45,700 - $61,000 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate''s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Job Description:** **Department Overview:** u202f At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.u202fu202fu202f u202f Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact. u202f u202f **Job Description:** u202f Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a **Personal Banking Associate Trainee** **u202f** for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking solutions. Do you think you have what it takes?u202f u202f u202f **In this role, a typical day may look like:** u202f Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutionsu202f Understand customer needs and guide customers to the right contact person forappropriate solutionswhile exercising valuable judgement in confidential mattersu202f Build customer confidenceonemerging digital banking trends by educating them on mobile, ATM, and online bankingu202f Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to managementu202f Recommend improvements to work practices, branchoperationsand processes to enhance customer experience and achieve operational excellenceu202f Participate in thetimelyandaccuratecompletion of business processes and proceduresu202f Ensure prepared documentation isaccurate, reflects business intentions, and is consistent with relevant regulations and TD''s Code of Conduct and Ethicsu202f Help build a positive andequitablework environment by promoting team effectiveness,participatingin personal performancedevelopmentand sharing industry knowledge to achieve common objectivesu202f **Job Requirements:** u202f High School diploma and/or 1+ years of relevant experienceu202f Investment Funds Canada (IFC) or equivalent u2013 post-appointment within 6 monthsu202f Post-Secondary or Undergraduate degree (in related field) preferredu202f Proficiencyin using MS Office (Word,Exceland Outlook), branch software and internetu202f Knowledge of banking solutions and processes to advise customersu202f A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skillsu202f A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing prioritiesu202f A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manneru202f **Trainee Mobility** This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to identify an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment. **Who We Are:** TD is one of the world''s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( **Additional Information:** Weu2019re delighted that youu2019re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, weu2019re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. **Colleague Development** If youu2019re interested in a specific career path or are looking to build certain skills, we want to help you succeed. Youu2019ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If youu2019re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We''re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. **Training & Onboarding** We will provide training and onboarding sessions to ensure that youu2019ve got everything you need to succeed in your new role. **Interview Process** Weu2019ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** Your accessibility is important to us. Please let us know if youu2019d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! **Language Requirement (Quebec only):** Sans Objet Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information. Apply on Kit Job: kitjob.ca/job/2obn19