Outside Sales Representative/Account Representative, Burnaby

Established in 1929, Armature Electric Ltd (AEL) continues to be British Columbia’s premier electro‑mechanical service centre and electric motor provider. Located in Burnaby, BC in our purpose‑built modern facility, we continue to solve problems and provide premium products to our customers all over the world with our global reach for sales, service and repair of power distribution, medium and high voltage motors, and generators.

Summary The Outside Sales Representative/Account Representative is responsible for new customer development, existing customer support and technical support. The position works closely with other departments to provide excellent customer service, prevent potential issues, and monitor ongoing projects.

What You Will Be Doing

Build sales volume by fostering positive relationships in the industry by representing the Company in areas, including, but not limited to product sales, production and repair, and field service.

Work with management to set out yearly goals and call consistency. Communicate promptly if that need changes.

Plan sales work on a long‑term basis through building successful relationships and proactive thinking.

Actively sell products and services using specific well‑thought‑out presentations to customers, potential and/or existing.

Enhance the effectiveness of sales calls by bringing a supply of advertising and promotional materials.

Be prepared for each call by staying current on the status of the customer’s shop work, outstanding quotes, and orders in the work in progress.

Connect with potential or existing customers in a timely manner to drive sales volume.

Ensure all customer accounts are up to date with the latest key contact information, addresses, numbers, etc.

Maintain and update account plans to ensure that customer needs are met and areas for potential sales are evaluated.

Promptly report, investigate, and resolve customer complaints with management to ensure that concerns are addressed in a timely manner.

Attend tradeshows and customer events as necessary.

Develop a comprehensive knowledge of each service, product and application and use this knowledge to obtain sales.

Continue to advance product and technical knowledge through available resources and approved training.

Attend all assigned meetings and participate actively.

Gain a working knowledge of competing companies and products and include this information on sales reports.

Learn as much as possible about every customer, including specialties, needs, personnel, organization structure and financial strength etc. to best fill their needs.

Analyze sales results against targets and potential and adjust activities accordingly.

Provide necessary reports and/or metrics to management.

Assist in product development and growth based on customer needs, as needed.

Deliver quotes and materials in a professional and timely manner when required.

Assist other departments with service‑related communications and/or issues.

Attend industry functions and make the most of networking opportunities.

Other duties, as required.

What We Will Give You

$80,000 - $88,000 per annum dependent on experience and qualifications

Additional incentive‑based compensation

Comprehensive benefits plan

Education funding opportunities

Career advancement opportunities

Fun team and company‑sponsored functions

What We Need From You

Minimum 5 years sales experience, with a proven track record

Sales industry experience and/or a comprehensive knowledge of electric motors and motor repair services in the industrial market segment

Proven track record for personal growth

Technical background. Ideally, candidate would have post‑secondary education in electrical engineering or electrical diploma, or trade (motor winding preferred) with a minimum of 5 years’ experience.

Strong customer service skills, ability to build and maintain relationships, and prospect new accounts

High regard for EHS and integrity

Computer skills– Microsoft Word, Excel, Outlook, PowerPoint

Class 5 BC driver’s licence

Armature is committed to a diverse and inclusive workplace. We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

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