Security Operator / Dispatcher (Call Centre Agent). (Burnaby)

Overview Job Skills / Requirements We have an exciting opportunity in our Operations Centre where you will play a critical role in protecting people and maintaining secure environments! Our Operators are responsible for facilitating communication and responses between our Security Officers, clients, and Paladin management throughout the province, regarding emergency situations, special requests, site safety, and more. Work Hours: Full time overnight shifts (graveyards) Responsibilities: Handlea high volume ofinbound/ outbound calls and email communication Dispatch alarm response calls Initiate after-hour emergency service calls and securityrequests Use exceptional customer service skills whileremainingcalm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment Document all information into comprehensive reports Requirements: 1-2 years ofcallcenter,dispatching, scheduling, security, or related work experience Excellent communication (both verbal and written) and strong interpersonalskills Demonstrated computer literacy, proficiencyin Microsoft Office (Word, Excel, Outlook), and a willingness to learn new systems Detail-oriented with strong time management, organizational, and prioritization skills Ability to handle confidential company and employee information, procedures,and facilitiessystems with discretion Solid security knowledge and situational awareness Apply on Kit Job: kitjob.ca/job/2oia4v