Case Manager (Burnaby)

Please Note : If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application. Location: 150 - 8518 Glenlyon Parkway, Burnaby, British Columbia, V5J 0B6 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk‑in clinics, and a beloved loyalty program, we’re caring and supporting our customers in current ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop – it’s a great place to work. We’re committed to building a talented team that champions collaboration, kindness and inclusivity. Join us and help shape a healthy future for your career and for all Canadians. Why this role is important? The Nurse Case Manager will respond to patient inquiries, maintain a patient caseload, utilize effective communication skills and problem‑solving abilities, both in a team environment and independently. Building strong working relationships both internally and externally are key responsibilities to meet specific team and business objectives. In addition, you will attend pre‑booked training sessions, complete self‑learning assignments and independent studies while adhering to SDM Specialty Health Network Standard Operating Procedures, Policies, and the College of Nurses Standards of Practice. What You Will Do - Responsible for assigned caseload - Act as the primary resource & contact for patients, physicians, health‑care professionals and vendors within the designated area - Coordinate & facilitate the client’s progress from enrollment to drug administration and throughout therapy - Facilitate self‑care through the tenets of advocacy, shared decision‑making and education - Practice cultural competence, with awareness and respect for diversity - Ensure thorough documentation in patient file to maintain continuity of care and clearly identify and transition any changes in patient care - Provide status updates related to reimbursement; coordinate nursing requirements; blood work; pharmacy dispensing / delivery / refill requests - Report all adverse events (AE) and product technical complaints (PTC) immediately or as soon as possible upon becoming aware of the event per current policies and procedures - Promote communication and coordination between the MDs, pharmacists, patients, clinic staff and other departments within SDM Specialty Health Network - Respect confidentiality, advocate for patients/families, and ensure ethical issues are identified and resolved according to the Canadian Nurses Association Code of Ethics - Complete occasional patient education visits which may require travel and overnight stays - Participate in internal and external committees - Plan and implement in‑services and continuing education programs for both internal and external stakeholders as requested by management - Demonstrate commitment to continuous quality improvement - Maintain high standards of professional practice by adhering to the ethics of the profession and keeping abreast of the latest professional advances - Participate in ongoing reflective practice activities - Assume responsibility for personal and professional development - Other responsibilities as required by SDM Specialty Health Network What You Will Need - Five or more years of direct clinical experience; ideally in rare disease, respirology, cardiology - Current professional nursing license in the province of work - Fluently bilingual in both written and spoken French and English (asset) - BScN preferred, however a combination of experience and education will be considered - Ability to provide an organized, efficient approach to case management - Excellent skills in assessment, communication, critical thinking and decision‑making - Understanding of SDM Specialty Health Network policies, legal considerations and professional ethics - Previous experience with Health Canada guidelines for reporting adverse events (asset) - Proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer) and web‑based applications (Salesforce) - Ability to present to fellow colleagues - Ability to remain objective and be a team player - Ability to adapt to a changing environment - Commitment to the principle of quality client‑centered service delivery - Knowledge of theory and implementation of continuous quality improvement processes - Knowledge of case management processes - Ability to travel for your role - Valid driver’s licence How You’ll Succeed We are always looking for great people to strengthen our culture. We believe that exceptional people embody our values, are authentic, build trust and create connections. If you are open‑minded, receptive to change and ready to take on the challenges of a dynamic retail work environment, apply today. Our priority is to reflect the growing diversity of Canada through the people hired, our corporate culture and our products. Accommodations are available upon request for people living with disabilities during the recruitment, assessment and post‑employment process. Compliance with laws is part of our Code of Conduct which outlines the expectations of our customers and stakeholders. Employment Type : Full time Type Of Role : Regular $80,000.00 – $110,000.00 per year (pay may vary with experience and region) #EN #SS #BC #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2oimnu