Customer Support & Fulfillment Leader (Burnaby)

Customer Support / Full Time / In office Full-Time · $18.43/hr Location: Opus Art Supplies, 3162 Thunderbird Cr, Burnaby, BC V5A 3G4 Opus Art Supplies is looking for a detail‑oriented, customer‑focused individual to join our Customer Support & Fulfillment team. This hybrid role bridges customer service with hands‑on fulfillment, ensuring artists across Canada receive outstanding support and the right products—picked, packed, and shipped with care. You’ll thrive in this role if you’re comfortable moving seamlessly between assisting customers and supporting warehouse operations. Key Responsibilities Customer Support - Provide exceptional service by phone, email, and in-person. - Assist with product inquiries, order updates, and case resolutions. - Apply Opus’ CARE principles (Cultivate, Attention, Responsiveness, Empathy) to build trust and connection with artists and educators. - Maintain accurate records of customer interactions and order adjustments. Order Fulfillment - Accurately pick, pack, and prepare retail and B2B (educator) orders for shipment. - Process returns and exchanges in collaboration with Customer Support and Fulfillment leaders. - Handle shipping documentation, labeling, and carriers (Canada Post, couriers, freight). - Report inventory errors or damaged/mis‑shipped items to maintain order flow. Team & Process Support - Act as a bridge between Customer Support and Fulfillment to ensure smooth coordination. - Contribute to projects that improve efficiency and enhance the customer experience. - Participate in staff training to build product knowledge and best practices. Requirements - Experience in customer service and/or order fulfillment/logistics preferred. - Ability to balance empathetic communication with focus and accuracy in operations. - Strong organizational skills with attention to detail. - Comfortable using computer systems for order entry, case management, and shipping. - Physically able to stand, walk, and lift packages (up to ~50 lbs). - Adaptable to shifting priorities in a fast‑paced setting. - Passion for art and supporting the arts community is an asset. - Availability for full‑time hours. What We Offer - A supportive work environment that values creativity, teamwork, and growth. - Opportunities to learn about fine art materials and connect with the arts community. - Staff discounts on art supplies. - Competitive hourly wage with room for advancement. How to Apply Please send your resume and cover letter to with the subject line: "Customer Support & Fulfillment Application". Opus Art Supplies is an Equal Opportunity Employer and encourages applications from all qualified individuals. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2ofz2a