Customer Success Manager (VDC) - cmBuilder, Burnaby

Customer Success Manager (VDC) - cmBuilder Be among the first 25 applicants. 1 day ago.

This range is provided by CadMakers. Your actual pay will be based on your skills and experience— talk with your recruiter to learn more.

Base pay range CA$80,000.00/yr - CA$100,000.00/yr

Are you ready to help cmBuilder transform the construction industry from the inside out?

We're looking for a

Customer Success Manager (CSM)

with a strong foundation in

BIM/VDC and construction

to join our team. In this role, you'll partner directly with our customers to help them unlock the full potential of our web‑based 3D site logistics and 4D simulation platform.

Who Are We? Founded in 2014, CadMakers is an industry‑leading digital construction and manufacturing technology company headquartered in Burnaby, British Columbia, Canada. We are dedicated to delivering cutting‑edge digital solutions to the global construction industry ️ tackling the most complex yet common problems in the field, empowering ourclients with transformative tools and expertise .

Our Product Developed by CadMakers, cmBuilder.io is a fast‑growing visual construction planning software platform that is redefining how construction projects are planned, communicated, and delivered. Our fully web‑based platform enables construction teams to create dynamic 3D site logistics models and 4D simulations, allowing construction companies tobuild their projects in the digital world before breaking ground in the real one — enabling smarter decisions, smoother execution, and more wins .

With rapid adoption across North America, Europe, and Australia, cmBuilder is on a mission to democratize construction tech by making it more accessible, intuitive, and impactful .

What is the role? Are you passionate about construction technology? Do you want to make a significant impact in a fast‑growing startup environment? We're looking for a dynamic professional with a strong background in BIM/VDC and construction to join our cmBuilder team as a Customer Success Manager. Prior experience in customer success is not necessary for this role; it is your industry expertise and your abilityto speak the same industry language as our users that will make you a trusted advisor to our clients, which in turn will drive their satisfaction, retention, and growth. This role combines support, account management, and content creation to ensure our customers are successful using cmBuilder to achieve their business goals.

This role will primarily support our international clients. The standard working hours are

Monday to Thursday, 12:00 PM‑8:00 PM , with typical Friday hours. This setup is ideal for someone who prefers non‑traditional hours and enjoys having their mornings free.

Responsibilities

Provide exceptional support to users, addressing questions and resolving issues promptly

Build and maintain strong customer relationships to drive customer satisfaction and loyalty

Conduct regular check‑ins to ensure alignment with customer objectives

Create 4D simulations in cmBuilder, BIM modelling, and data management

Leverage expertise in BIM/VDC and construction to provide guidance to customers

Develop onboarding plans and help onboard new customers, ensuring their users are successful using cmBuilder

Develop, produce, and manage educational content such as user guides, onboarding videos, webinars, and tutorials

Document and advise on internal documentation including playbooks and best practices

Collect, track, and report on KPI data

Collaborate with go‑to‑market and product teams to relay customer feedback and contribute to product enhancements

Participate in product roadmap discussions to advocate for features that benefit our customers

Requirements

Degree in Engineering, Construction Management, or a related field (or equivalent construction experience)

Minimum of 2‑5 years of experience in BIM/VDC, construction, and/or construction‑tech environment

Proven experience with BIM/VDC processes and proficiency in industry standard software such as Autodesk Suite, Procore, and Bluebeam

Field experience in the construction industry and/or cmBuilder experience is a strong plus!

Skills

Proficient in contract documents, drawings, and schedules

Ability to build and navigate 3D models, and familiar with 3D scans

Excellent communication and interpersonal skills

Strong problem‑solving abilities and a customer‑centric mindset

Highly organized and detail‑oriented; able to multi‑task and prioritize

Willingness to travel to customer sites and industry events if needed

Salary

Base: $80,000 - $100,000, commensurate with relevant experience.

Variable: Opportunity for quarterly incentive pay

Benefits

Rewarding work– we provide simple solutions to the construction industry's most complex problems, and you will directly see your impact on our customers' projects around the world!

Career growth– your performance will influence the trajectory of our company, allowing you to progress in our fast‑paced team

Innovative environment– challenge the status quo! We want your ideas for automating and optimizing everything

Development budget– we'll help you reach your full potential by providing resources for any courses that will help you #getbettereveryday

Awesome team– we have regular events, contests, volunteer days, and much more! We're in business to build a great company, collaborate with amazing customers, and have fun

Values We are

Innovative , we are

Hard-Working , we are

Humble , we are

Customer‑Focused , we value

Performance , and we are a

TEAM .

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