Inside Sales & Client Experience Specialist (Burnaby)

Job description: Inside Sales & Client Experience Specialist Looking for a role where you’re valued, supported and genuinely enjoy coming to work? This is an opportunity to step into a key client-facing role with a growing company where your work directly impacts real projects, real clients, and real results. If you enjoy building relationships, creating a welcoming experience, and guiding clients toward the right solution… you’ll want to keep reading. About Novin Doors Novin Doors is a growing manufacturer specializing in residential and commercial custom door systems. Since 2019, we’ve built our reputation on craftsmanship, precision, and trust. Our clients include developers, designers, architects, and homeowners across the Lower Mainland and we’re continuing to grow. We’re a family-owned business that believes in supporting our team, building solid relationships, and doing things properly. The Opportunity We’re looking for someone who can take ownership of the front line of client experience, both in our showroom and across incoming inquiries. This is not a passive role. You’ll be: - Welcoming clients into the showroom - Guiding them through options - Managing quotes and project details - Helping turn interest into real, successful projects This role is ideal for someone who enjoys creating a welcoming client experience, building relationships, and being the face of the showroom. What You’ll Be Doing - Responding to inquiries via phone, email, and in-person showroom visits - Creating and following up on quotes and estimates - Reviewing project specifications, drawings, and client requirements - Coordinating with production and installation teams - Building strong relationships with clients, builders, and designers - Keeping CRM systems up to date and tracking activity - Helping clients select the right solutions for their needs and budget - Following up on leads and guiding opportunities toward closing You’ll Thrive Here If You: - Have 2+ years of inside sales or client-facing experience - Naturally create a warm, professional, and welcoming experience for clients - Are proactive with follow-up and don’t let opportunities fall through the cracks - Communicate clearly and confidently in person, on the phone, and in writing - Are organized, detail-oriented, and comfortable managing multiple priorities - Enjoy working with clients and being part of real, tangible projects - Are comfortable working with quotes, order systems, and project details Bonus (but not required): - Experience reading drawings or construction specifications - Background in construction, millwork, or door/window industry Compensation & Growth - $55,000–$65,000 base salary - Performance-based bonuses upon achieving sales targets - Full-time, in-person role - Dental and extended health benefits - Opportunity to grow within a company that is actively expanding Why This Role Works You won’t be stuck in a repetitive admin position. You’ll be: - Working directly with clients - Involved in real projects - Playing a visible, valuable role in a growing company If you take pride in your work and enjoy creating great client experiences, this is a role where you can build something meaningful. Ready to take the next step? Apply today, we’d love to meet you. Pay: $55,000.00-$65,000.00 per year Benefits: - Dental care - Extended health care - On-site parking Work Location: In person Apply on Kit Job: kitjob.ca/job/2oldd0