Outside Sales Representative, Refrigeration, Burnaby

The Outside Sales Representative, Refrigeration will be responsible for representing the company to the assigned customers within their territory. They must respond, in collaboration with the other members of the department, to the requirements of the customers with the objective of increasing sales and profits. The Outside Sales Representative will be responsible for developing and leveraging the Master value proposition, based on knowledge of customer challenges and business objectives. They are responsible to find, qualify and onboard new accounts through various methods of outbound prospecting.

What you will accomplish with us:

Provide product solutions for incoming inquiries

Review and evaluate plans and specifications

Cross reference parts or equipment based on the requirements to meet the customer's needs

Assist with projects and work with mechanical contractors and engineers

Prepare quotations based on project plans/specifications and complete proposals

Prepare technical drawings and data sheets for clients’ approval

Provide the contractor with material lists and quotations through written and verbal communication

Answer calls and written communications from clients, branch representatives and external representatives

Process orders in line with the proper company policies and procedures while communicating with all parties; (purchasing, sales team, logistics team, customers)

Provide after PO# support with proper follow up with clients to ensure their full satisfaction

Ensure projects take offs are accurate and complete

Manage projects and work with mechanical contractors

Inform clients on standard procedures

Follow up with clients to ensure their full satisfaction, either verbally or in writing

Determine the best method to resolve problems to ensure customer satisfaction and company adherence to policies

Assist with providing the best method to problem resolution when issues occur to ensure customer satisfaction while following company policies and procedures

Work with internal and external departments to ensure customer satisfaction

Respond to customers’ inquiries, questions, or complaints regarding products or services

What You Bring to Our Team:

Post Secondary education in Refrigeration or a related discipline

Minimum 3-5 years of wholesale refrigeration

An understanding of our brands such as Copeland, Tecumseh, Refplus, KE2, Bitzer, Sporlan, Keeprite, Mars, Messer - to name a few

Demonstrated experience in refrigeration&hydronics

Advance knowledge of MS Office (Outlook, Excel)

Comfortable working with ERP software

Willingness to acquire industry knowledge

Completion of sales related training programs (an asset)

High level of commitment to exceptional customer service

Professional phone manner

Self motivated, organized and strong interpersonal skills

Good sales abilities and persuasiveness

Ability to close sales and work under pressure

Good judgment and decision-making skills

Ability to problem solve and provide variable solutions based in customer needs and company objectives

Ability to effectively manage time and perform in a fast paced, deadline-oriented environment

Willingness to continually learn

Team player and ability to work independently

Compensation Base Salary Range: $75,000 - $95,000 annually

Supplemental Pay Types Include: commission, annual bonus

Competitive Benefits

Medical and dental coverage from day one, along with short and long-term disability protection

Contribution to a collective registered retirement savings plan upon starting your role.

Wellness spending account

An employee assistance program including psychological, financial, and legal support.

Access to telemedicine from the beginning of your employment.

Reimbursement of professional association membership fees.

Early vacation program.

Work–life balance supported through a hybrid work policy.

Master is an equal opportunity employer, dedicated to fostering diversity and inclusion in our workplace.

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