Sales & Client Success Coordinator (Part-Time → Full-Time …, Burnaby

ITBCPRO Solutions Inc. is a growing Canadian technology company based in British Columbia providing: - Managed IT Services (MSP) - Cybersecurity services - Microsoft 365 & cloud solutions - Network infrastructure & support - Software and SaaS development - IT consulting for businesses and nonprofits We work with businesses, nonprofits, healthcare organizations, engineering firms, and growing companies across Canada. We’re currently in an exciting growth phase as we continue expanding both our Tech Services and software/SaaS projects. This is a startup-style workplace — fast-moving, collaborative, hands-on, and constantly evolving. We are building a strong long-term team and looking for people who want to grow with the company, not just fill a temporary role. Position Overview We are looking for a proactive, organized, tech-comfortable, and people-oriented individual to join our team as a: Sales & Client Success Coordinator This is a part-time position with the opportunity to transition into a full-time long-term role after a 3-month probation/trial period based on performance, initiative, reliability, and overall fit. This is NOT a traditional cold-calling sales role. We are looking for someone who can help with: - client communication, - follow-ups, - lead coordination, - sales support, - operations, - CRM management, - customer experience, - and business growth initiatives. You will work closely with leadership, technical teams, software teams, and clients. This role is ideal for someone who: - enjoys technology and business, - likes solving problems, - is highly organized, - communicates professionally, - and wants to grow inside a modern tech company. Responsibilities Your responsibilities may include - Following up with leads, clients, and prospects - Assisting with business development and outreach - Helping manage CRM systems and pipelines - Coordinating meetings, estimates, proposals, and client communications - Supporting client onboarding processes - Assisting with LinkedIn outreach and professional networking - Helping improve client experience and internal processes - Coordinating with technical and software teams - Assisting with documentation and operational tasks - Tracking follow-ups and ensuring tasks are completed - Supporting leadership with day-to-day coordination - Helping identify new opportunities for growth and improvement This role may evolve over time as the company grows. Ideal Candidate We are looking for someone who is: - Professional and reliable - Organized and detail-oriented - Strong in communication and follow-up - Comfortable speaking with business clients - Tech-savvy and comfortable learning technical concepts - Motivated and proactive - Comfortable working in a growing startup-style environment - Adaptable and willing to wear multiple hats - Confident using modern business tools and software - Interested in long-term growth opportunities - Self-motivated and capable of taking initiative without constant supervision Preferred Experience Experience in one or more of the following is considered a strong asset: - IT MSP companies - SaaS companies - Technology consulting - Cybersecurity firms - Software companies - Customer success or account coordination - Sales support or business development - Administrative coordination in tech environments Technical & Software Familiarity Preferred Familiarity with any of the following is considered an asset: - Microsoft 365 - CRM systems - Ticketing systems - LinkedIn outreach - Cloud/software terminology - Project coordination tools - Basic understanding of networking or IT environments - SaaS platforms - QuickBooks, HubSpot, Zoho, Jira, or similar systems You do NOT need to be deeply technical, but you should be comfortable learning and communicating within a technology-focused environment. Growth Prospect This role has solid long-term growth potential. High-performing candidates may transition into: - Full-time positions - Client success roles - Account management - Business operations - Sales leadership - Startup operations coordination - SaaS/customer growth initiatives As the company grows, compensation, responsibilities, and career opportunities can grow as well. We value initiative, reliability, creativity, and people who genuinely want to help build something meaningful. Compensation - Part-time position - Approximately 20–30 hours per week initially - Flexible scheduling options may be available - Competitive hourly compensation based on experience - Performance-based growth opportunities - Potential bonuses and incentives based on contribution and results Expected compensation range: - Approximately $24–$38/hour depending on experience and fit Why Join ITBCPRO? - Opportunity to grow with a modern Canadian tech company - Startup-style environment with real involvement in business growth - Exposure to both MSP operations and SaaS/software projects - Work closely with leadership and technical teams - Opportunity to build valuable technology and business experience - Adaptable and collaborative culture - Real opportunity for advancement based on performance Role Expectations This is not a traditional corporate sales-only or account-manager-only position. Because we are a growing technology company, this role may also involve helping with: - answering or directing incoming business calls, - client follow-ups, - coordinating backlog items or pending projects, - helping improve response times and customer experience, - following up internally with technical teams, - helping organize tasks and communication, - assisting leadership with operational coordination, - and supporting day-to-day business operations when needed. We are looking for someone who is adaptable, proactive, organized, and comfortable wearing multiple hats in a growing company environment. The ideal person understands that startups and growing tech companies require flexibility, initiative, and teamwork. How to Apply You can apply through Indeed or by emailing your resume directly to: Please include - Your resume - A short introduction about yourself - Why this role interests you - How you believe you can bring value, creativity, initiative, or improvement ideas to ITBCPRO Solutions Inc. - Any relevant experience in technology, MSP, SaaS, customer service, sales, operations, administration, or business development We care more about: - attitude, - initiative, - professionalism, - communication, - and work ethic than perfect resumes. We appreciate all applications, however only shortlisted candidates will be contacted. Pay: $25.00-$30.00 per hour Benefits - Casual dress - Discounted or free food - Adaptable schedule - Mileage reimbursement - On-site parking - Work from home Work Location: In person Apply on Kit Job: kitjob.ca/job/2otddq