Burnaby Manager Client Services and Operations

Join the BC Family Maintenance Agency as a Client and Case Management Services Manager in Burnaby, BC. Lead initiatives that enhance service operations while empowering your team. As the Manager, you will report directly to the Director of Client Services and Operations, leading a dedicated staff through effective coaching and supervision. Your role will focus on enhancing the effectiveness and efficiency of client-centric services in alignment with organizational goals, ensuring equity and inclusivity. Key Responsibilities: - Oversee daily operations and team performance management - Create and execute operational strategies for service excellence - Manage client-related escalations and guideline variations - Ensure continuous service delivery during crises - Collaborate on corporate projects and service assessments Requirements: - Post-secondary education in a relevant field - At least three years in a leadership position - Proven record of managing high-volume service environments - Robust understanding of community services and legislation - Capable of navigating unionized work settings Be part of a mission-focused organization that values inclusivity and community impact with BCFMA. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2p0f21