Operations Manager, Vancouver

The Client:

Our client is a highly regarded and well-capitalized real estate owner, developer, and operator behind some of the most prominent mixed-use communities in Western Canada. With a portfolio spanning retail, residential, office, and large-scale urban developments, the organization is known for delivering best-in-class environments, long-term value creation, and an exceptional customer and tenant experience.

This is an opportunity to join a forward-thinking team managing one of Metro Vancouver's most dynamic and rapidly evolving mixed-use properties.

The Position:

Our client is seeking an experienced Operations Manager to oversee the day-to-day operations of a large-scale mixed-use property in Metro Vancouver. This individual will play a key leadership role in ensuring operational excellence across retail, residential, and common area operations while supporting the continued growth and evolution of the asset.

The ideal candidate is proactive, hands-on, solutions-oriented, and thrives in a fast-paced environment. This role requires someone who can balance strategic operational oversight with the ability to support daily property operations and tenant needs.

Key Responsibilities Include:

Building Operations

• Oversee preventative maintenance programs for all building systems including HVAC, electrical, fire/life safety, security systems, surveillance systems, and site equipment
• Conduct regular inspections of the property including common areas, parkades, rooftops, mechanical rooms, and exterior spaces
• Provide leadership, coaching, and support to operations staff, contractors, custodial teams, and security personnel
• Assist with operational support for marketing initiatives, events, seasonal décor, and property activations
• Participate in after-hours and weekend on-call responsibilities as required

Tenant Services & Coordination

• Oversee tenant service requests, repairs, moves, and tenant improvement coordination
• Review tenant plans and drawings to ensure compliance with building standards and operational requirements
• Maintain strong tenant relationships through responsive communication and service delivery
• Coordinate with development and construction teams regarding tenant fit-outs and operational impacts

Health, Safety & Environmental Management

• Ensure compliance with all applicable building codes, WorkSafeBC regulations, and company health & safety policies
• Support emergency preparedness, risk management, sustainability initiatives, and energy management programs
• Lead investigations and follow-up related to operational, environmental, or safety incidents
• Facilitate OH&S meetings and oversee reporting processes

Budgeting, Contracts & Vendor Management

• Assist in the preparation and management of annual operating and capital budgets
• Monitor monthly variances and support forecasting processes
• Oversee third-party service contracts and vendor performance
• Support tendering, RFP processes, invoice approvals, and capital project coordination

The Requirements:

• Minimum 5+ years of supervisory experience within commercial, retail, residential, or mixed-use property operations
• Experience overseeing large-scale building systems and preventative maintenance programs
• Strong understanding of building operations, tenant coordination, and contractor/vendor management
• Knowledge of BC Building Code, WorkSafeBC regulations, and health & safety practices
• Experience managing operating budgets, capital projects, and service contracts
• Ability to read blueprints, construction drawings, and maintenance documentation
• Excellent communication and leadership skills with the ability to manage multiple stakeholders
• Strong organizational, problem-solving, and critical thinking abilities
• Power Engineering certification (5th Class minimum required, 4th Class preferred)
• Trade certification (HVAC, Electrical, Plumbing) considered an asset
• CPM, RPA, SMA, or similar designation considered an asset
• Experience within both retail and residential environments is considered a strong asset
• Must be able to provide a clear criminal record check

Why should you apply?

• Opportunity to join one of the most respected and innovative real estate organizations in the industry
• Work on a landmark mixed-use development in Metro Vancouver
• Exposure to a large-scale, high-profile asset with continued long-term growth plans
• Collaborative and entrepreneurial work environment
• Competitive compensation package and long-term career growth opportunities
• Salary range: $100,000 – $130,000 base salary, depending on experience

To Apply:

Please apply directly or send your resume in confidence. Only shortlisted candidates will be contacted. All applications will be kept strictly confidential.