Operations Manager, Vancouver

Operations Manager

HoneyBadger Enterprises Ltd. - Vancouver, BC

One of Canada's largest networks of bitcoin kiosks is seeking to hire a full-time cryptocurrency kiosk Operations Manager.

HoneyBadger was founded in 2016 when we launched our first kiosk in Vancouver, BC. Today, with over 220 locations nationally, we have become Canada's fastest growing and most reliable network of cryptocurrency kiosks, and have expanded with an online platform and over-the-counter sales service.

We are seeking a seasoned Operations Manager to join our team and be our expert in logistics, deployment, and maintenance of our kiosks. This is an exciting opportunity for someone who is passionate about cryptocurrency world including Bitcoin (BTC), Litecoin (LTC), Ethereum (ETH) and more.

This role is fully onsite at our downtown Vancouver office.

Key Responsibilities

• Oversee the maintenance, performance, and expansion of the network of kiosks, ensuring all locations meet company standards for security and functionality.
• Collaborate with field technicians on the setup, branding, and servicing of new and existing kiosks.
• Lead, train, and support field technicians to ensure operational excellence, consistency, and high-quality service across all kiosk locations.
• Manage staff task allocation and performance evaluations to optimize field operations.
• Identify areas for operational improvements and implement strategies to enhance efficiency, security, and customer satisfaction.
• Coordinate logistics, including cash management and inventory for kiosk servicing.
• Oversee customer support channels, ensuring prompt and effective responses to inquiries and technical issues.
• Develop protocols to defend against cyber theft and scams, ensuring the integrity of customer transactions.
• Identify and secure new kiosk locations in alignment with business growth goals.
• Ensure compliance with legal and regulatory standards, focusing on security and customer privacy.

Skills & Qualifications

• Proven experience managing field operations in a high-growth, multi-location environment, ideally within the ATM, kiosk, or cryptocurrency industry.
• Experience in a startup or tech company. Knowledge or interest in cryptocurrency/blockchain is an asset.
• Hands-on experience with ATM or kiosk maintenance and cash handling.
• Strong organizational and analytical skills, with a proactive approach to problem-solving.
• Excellent communication and leadership skills, with the ability to manage and inspire a remote team.
• Willingness to frequently travel within Canada to oversee kiosk operations as needed.
• Eligibility to work in Canada, with a valid driver's license.

What We Have to Offer

• Competitive salary and potential for bonuses;
• Competitive benefits package including Medical / Dental coverage ;
• Benefits including: weekly catered lunches, health & wellness perks, fun team events, and daily healthy snacks.

How to Apply

Please apply directly through LinkedIn. All applications will be held in strict confidence. This posting will remain open until a qualified candidate is hired.

HoneyBadger welcomes and encourages applications from all qualified individuals including persons with disabilities. We will provide reasonable accommodations upon request for candidates taking part in all aspects of the recruitment and selection cycle.

In order to be considered for employment at HoneyBadger Enterprises Ltd., candidates selected for interviews will be required to show proof of citizenship, permanent residence or eligibility to work in Canada with no restrictions.