Relationship Manager (Burnaby)

Job Purpose At most Financial Institutions this position is normally called a Senior Financial Advisor, but at Coast Capital Savings, we call this role a Relationship Manager. From identifying lending/credit and investment opportunities, to day‑to‑day banking needs for our members, the Relationship Manager is a Coast Capital ambassador in our branches, putting members first and finding solutions to their unique financial needs. Through championing Coast Capital’s values and purpose, the Relationship Manager will support new member acquisition while deepening relationships with existing members through providing trusted advice. Join a leader in the financial services that provides simple financial help with our innovative products and services. Accountabilities - Get to know your members on a deeper level by asking the right questions so you can deliver a positive and unexpected customer experience. - Use your banking expertise to match your customer’s needs with our high‑quality core banking, lending, and investment options. - Collaborate with other teams in the branch to uncover and refer general insurance, complex investment needs, personal insurance, and small business needs. - Engage your customers in the "Where You’re at Money Chat" and maximize every opportunity to help customers manage, save, grow, and protect their financial well‑being. - Help Coast change the way Canadians feel about banking, forever. Skills & Qualifications - Experience helping customers in either a bank or a credit union for a minimum five years. - Must hold a CFSA designation or be willing to obtain it within 18 months of their start date. Alternatively, recognized accreditations such as PFP, CFP, or QAFP may satisfy this requirement (Financial support for CFSA certification may be available). - Post‑secondary education in finance, business administration or a related field. - Investment Funds in Canada is a requirement. - Solid understanding of day‑to‑day banking, complex investment, and lending products. - You are a sales pro and have an x‑ray vision to spot sales and referral opportunities. - You like to build relationships with a wide variety of people and want to help them with simple financial needs. - You are a multi‑tasker, able to prioritize and organize what needs to get done coupled with a high attention to detail. Equity, Diversity & Inclusion At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise benefit our employees, our members, and our community. Perks - Purpose is our North Star. We look at everything through our purpose, informing the advice we provide, the experiences and products we create, and the programs we build to support our employees and communities. - Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing. - A career that grows with you. We believe in developing our people and promoting from within. - Work where you’re most effective. In 2020 the world changed, including how we work. In response to COVID‑19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. - Benefits flex to your needs. We offer comprehensive, customizable advantages for you and your family. - Retirement options. We offer the choice of a defined contribution or defined benefit pension plan or RSPs. - Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best‑in‑category benefits. - Real Recognition. We recognize excellence throughout the year through an online community that lets employees give kudos and thanks. - An award‑winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards. - We reinvest 10% back into the community. Since 2000 we’ve invested over $90 million into our members’ communities. - Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non‑profit of your choice. Apply on Kit Job: kitjob.ca/job/2pazjq