Desktop Engineer Level 1 Support Specialist (Burnaby)

Join a leading engineering firm as a Desktop Engineer Level 1, managing hardware and software for user devices. Your role focuses on support and swift incident resolution in a dynamic IT environment. This position requires managing incidents for desktop devices, from troubleshooting hardware and software issues to providing deskside support. You'll also be responsible for configuration management, security compliance, and user training analysis. Engaging with various IT tools will form part of your daily tasks, ensuring systems run smoothly and users receive top-notch support. Key Responsibilities: - Manage desktop device incidents to resolution - Provide deskside support and IMAC services - Maintain configuration and installation of desktop systems - Monitor anti-virus compliance and security profiles - Offer VIP support for critical IT issues Requirements: - Minimum 3-5 years of experience in desktop support - Knowledge of Windows 7 and 11 OS imaging - Experience with SCCM and Intune - Familiarity with Active Directory and MAC devices - ITIL processes knowledge and solid troubleshooting skills Become an essential part of the IT support team by bringing your expertise in technology solutions and customer service. Apply on Kit Job: kitjob.ca/job/2pcafu