Technical Support Specialist At Fortinet Burnaby

Deliver exceptional technical support to clients as a Technical Support Specialist for Fortinet in Burnaby, BC. This role focuses on troubleshooting, customer education, and technical documentation. Fortinet seeks a Technical Support Specialist to enhance the customer experience. In this pivotal role, you will engage with partners, providing solutions for endpoint security issues while collaborating with development to identify and fix bugs. Candidates should possess robust troubleshooting skills and familiarity with security products and operating systems. Key Responsibilities: • Troubleshoot core Fortinet products effectively • Analyze and recommend changes to FortiClient and FortiGate configurations • Gather and evaluate customer system information • Lead customer communication during case escalation • Reproduce customer environments for problem isolation Requirements: • Experience in technical support or system administration • Deep knowledge of Windows, OSX, and Linux • Robust understanding of TCP/IP protocols • Background in security products, firewalls, IDS/IPS • Excellent verbal and written communication skills Make a significant impact as you support Fortinet's endpoint solutions and customers. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pf8yb