Scientific Support Specialist, Immunology, Burnaby

Job Description Summary

Embrace our motto of“Scientists Helping Scientists” and join our Scientific Support Team! Leverage your broad technical expertise and communication skills to provide scientific support to internal and external customers on products and scientific topics. You will communicate directly with our customers, sharing scientific and technical advice and creatively troubleshooting to solve their problems. As a Specialist, you will develop and apply high-level technical skills and specialized knowledge on our immunology-related product lines. You will work closely and collaboratively with our teams in a fast-paced, stimulating, and rewarding environment, upholding the highest standard of customer service with high-quality, efficient, and effective scientific support. This is a fixed-term contract with an anticipated end date of December2027.Responsibilities

Provide exceptional customer service and support to internal and external customers, ensuring customer requirements are accurately and promptly met while communicating relevant feedback and requests to necessary teams. Design, develop, deliver and maintain technical content for internal and external customers, including but not limited to training curriculum, technical scripts, protocols, tech tips, and other content related to the immunology portfolio.Collaborate with cross‑departmental functional teams such as Marketing, R&D, Sales, and Business Operations to support immunological products. Participate and assist in program‑specific logistics and experimental setup and demonstration as required. Qualifications

A recent PhD or a Master’s degree in Life Science with at least 1 year of post‑graduate hands‑on lab experience. Solid foundation in immunology with proven proficiency in independent experimental design and troubleshooting; experience in Flow Cytometry is required, while experience in immune cell culture or functional assays is a strong asset.Exceptional interpersonal and verbal communication skills, experience in training or client service is a strong asset. An adaptable and innovative mindset, focused on finding efficient technical solutions to help customers overcome research challenges and optimize their workflows. Strong time‑management skills and the ability to work autonomously while thriving in a collaborative, fast‑paced biotech environment.Compensation and Benefits

The annual salary for this job ranges from $71,200.00– $96,400.00. In addition to base salary, STEMCELL offers a comprehensive total rewards package including health benefits, retirement savings, and more. EEO Statement

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero‑tolerance policy for any form of discrimination. Selection decisions are solely based on job‑related factors.

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