Customer Support Representative At Teladoc Health Burnaby

Deliver exceptional service as a Tier 1 Patient and Member Support Representative at Teladoc Health. Manage calls, emails, and chats to resolve inquiries and enhance customer satisfaction. In this pivotal role, you will provide outstanding support to patients and members in a call center environment. Your ability to communicate complex concepts clearly is crucial. You will need robust problem-solving skills to effectively address inquiries and occasionally handle crisis situations while working both independently and as part of a collaborative team. Key Responsibilities: Handle inbound calls, emails, and chats professionally Resolve members' inquiries and coordinate responses efficiently Provide information about Teladoc Health services Adapt to various challenges in a high-paced setting Maintain high customer satisfaction through effective communication Requirements: Bi-lingual in English and French Exceptional empathy and engagement with patients Strong organizational skills to manage priorities Ability to thrive in a quick-paced setting Experience in virtual healthcare and crisis handling Become a vital part of Teladoc Health’s mission with your customer service expertise. Apply on Kit Job: kitjob.ca/job/2p9mpb