Senior CRM Program Lead Commercial Banking, Burnaby

Drive transformation initiatives as a Senior CRM Program Lead in Commercial Banking. Leverage your experience with Salesforce Financial Services Cloud or Microsoft Dynamics to enhance CRM solutions.

We are looking for a seasoned professional to lead our CRM program in Commercial Banking. This role demands deep expertise in managing large-scale CRM initiatives while ensuring alignment with business objectives. Your leadership will guide cross-functional teams and drive impactful outcomes, optimizing CRM processes and enhancing data-driven customer experiences.

Key Responsibilities:• Lead and manage the CRM program roadmap effectively • Oversee program execution from planning to post-go-live support • Collaborate with business stakeholders to define CRM requirements • Drive Salesforce FSC or Microsoft Dynamics implementation efforts • Ensure robust governance andrisk management through the lifecycle

Requirements:• 10-15 years of experience in CRM program delivery • Proven leadership in enterprise CRM implementations • Strong background in Commercial Banking operations • Excellent communication and stakeholder management skills • Experience in managing large-scale transformation programs

Lead large-scale CRM transformations and enhance customer experience strategies in Commercial Banking. #J-18808-Ljbffr