Customer Service Representative at Dal-Tile, Burnaby

Become a vital part of Dal-Tile’s team as a Customer Service Representative. You will deliver high-quality support for customers in a dynamic call center setting.

This role is crucial for ensuring effective communication between Dal-Tile and its customers. You will manage customer accounts, handle inquiries, and maintain positive relationships, all while processing sales orders and resolving service issues. A strong focus on customer satisfaction is key in this position, requiring excellent communication and problem-solving skills.

Key Responsibilities:• Manage high volume inbound customer calls with professionalism • Process sales orders and provide product information • Resolve customer inquiries and order issues • Ensure accurate order entry and preparation of reports • Participate in special projects and additional duties

Requirements:• High School Diploma or GED required • Minimum of 3 years call center or customer service experience • Knowledge in the textile industry preferred • Strong organizational and interpersonal skills • Proficiency in Word and Excel

Bring your communication skills and customer focus to Dal-Tile as a Customer Service Representative. #J-18808-Ljbffr