Operations Coordinator - Security services, Burnaby

We're looking for a

full-time Operations Coordinator

to join our

Pacific Operations team in Burnaby!

In this role, you'll play a key part in keeping our operations running efficiently - from scheduling and staffing to onboarding and compliance. You'll support our frontline teams, work closely with site supervisors and managers, and ensure our clients receive the highest level of service. This is an excellent opportunity for someone who's organized, detail-oriented, and ready to take the next step in their

operations and scheduling career

within a dynamic and supportive environment.

What you would do:

Responsible for scheduling staff and driving the non-billable overtime numbers to a minimum by applying creative and strategic scheduling solutions

Manage and oversee hourly employee information changes and general communications

Provide exceptional customer service to all clients, security professionals, prospective clients, and Securiguard representatives (via phone, email, and in-person)

Oversees the organization and coordination of office operations and procedures

Provide support to recruitment activities; ensure employees have site-specific training and certifications and support them through their onboarding process

Work closely with site supervisors/managers for staffing, uniforms, certification, and supplies required for the site

Maintain accurate, detailed records and reporting.

Highly detail-oriented and able to work independently with minimal supervision.

Perform other tasks and assignments as required by the Client Services Manger.

What would you bring:

2 +years of experience in operations coordination; or scheduling

BC Security License

is an asset

Strong knowledge of

Canadian employment standards

and compliance best practices.

Excellent written and verbal communication skills with strong stakeholder management ability.

Highly organized with the ability to manage multiple priorities while maintaining confidentiality.

Collaborative team player with strong judgment, composure, and attention to detail

Diploma or certification in a relevant field would be considered an asset but is not required

What's In It for You

Easy Commute: We're right beside the SkyTrain - seriously, look for us on Google Maps.

Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate.

Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.

Training&Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.

Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.

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