Desktop Support Engineer (Dispatch /Part-Time) (Burnaby)

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Location: Burnaby, British Columbia, CA Contract Type: Independent Contractor / (Dispatch /Part-Time) Start Date: Immediate Eligibility: Canadian Citizens and PR Holders Preferred The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining solid communication between IT and users. Key Responsibilities: - 3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements. - Constantly monitor the individual queue to resolve routine and non-routine desktop issues and requests - Escalate issues as appropriate and act as a technical escalation for the end user - Maintain a high level of customer satisfaction - Comply with the desktop group practices and procedures - Update ServiceNow and other data repositories (e.g. knowledge base) as appropriate in a timely manner. - Identify technical and process issues and recommend improvements - Achieve target ticket volumes and ticket resolution levels - Responsible for compliance with applicable corporate policies and procedures - Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on - Follows the processes and practices established for the group - Coordination and consulting with client areas to help analyze problems and needs and recommend technical solutions - Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, and POS devices, etc. - Perform intermediate-to-advanced desk-side support services, installing and troubleshooting hardware, software, and network-related issues - Handle software installation/support/upgrades - Provide 1st/2nd level Help Desk support - Perform basic LAN and internetworking-related activities - Have strong internetworking and troubleshooting skills - Have A+ certification & at least one certification from either Cisco or Microsoft - May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP) - Must be a self-starter and can manage multiple tasks - Exceptional customer service skills - Good communication skills - Ability to work independently or as part of a team - Ability to complete tasks effectively with minimal supervision - Must be available to work flexible work schedules - High-level skill set - Outstanding people skills - Self-starter, needs to be able to work on his/her own - Proficient in Windows 10 & 11 and Office Suite/O365 How to Apply Interested candidates are invited to send their resumes to: Apply on Kit Job: kitjob.ca/job/2pt4g3