Executive Meeting Manager (Calgary)

Our Role We are in search of a professional, detail‑oriented, service‑focused Executive Meeting Manager, responsible for developing and fostering group and catering business for the hotel through proactive and reactive sales efforts. This position is designed to provide the highest level of customer satisfaction to external clients and internal partners with the goal of garnering both repeat and referral business from our client base. In addition to maintaining existing business, this position will be responsible for finding new business and saturating existing accounts and/or segments. This position serves as a liaison between the customer, the Sales team and the Events Management team. Key Accountabilities - Provide the highest level of customer service to internal partners and external clients at all times. - Respond in a quick, timely, and professional manner to all internal partners and external customers, delivering clear and concise communication that is representative of Concord Hospitality via all avenues of communication. - Demonstrate excellent time management, self‑motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail. - Satisfactorily maintain existing assigned accounts/segments and work diligently to develop new business for the hotel. - Effectively and efficiently monitor and manage all aspects of the pre‑event, event, and post‑event details: track, detail, and communicate the particulars of each assigned event and group—including room blocks, meeting space, special concessions, group history, contracts, key dates, and billing details. - Gain knowledge of the hotel’s food and beverage products, pricing and presentation, and learn about the hotel’s function space, audio‑visual, and other details related to event success. - Work with internal and external partners to accurately forecast group rooms and F & B revenues, and understand the conditions and strategies that will maximize released space and impact hotel revenues. - Learn and use digital sales systems and conceptual sales processes (e.g. Delphi, CI/TY, PMS, sales call process) and understand the hotel’s sales strategies (e.g. marketing plan, rates, budgeted goals). Implement these tools and resources to accomplish individual and team goals efficiently. - Be willing and able to attend customer functions as needed. - Endeavor to work in a unified and collaborative way that fosters teamwork and adopts an entrepreneurial spirit. Make the best possible decisions for the hotel and achieve the team’s overall goals. - Work to consistently meet the performance metrics required for this position, as outlined by the hotel brand, Concord, the Regional VP of Sales, and your supervisor. Your Story - A seasoned professional with a minimum of one year of experience in an events or sales role, preferably in hospitality, tourism or hotel environment. - Graduate or degree holder in Hospitality, Tourism or Events program. - Outstanding work ethic with a track record of reliability, punctuality and an approachable demeanor. Robust commitment to safety. - Excellent communication and customer service skills. - Ability to work well under pressure, multitask and thrive in a fast‑paced environment. - Positive attitude, eagerness to learn and preference for teamwork. - Flexibility to work varying schedules, including evenings, weekends and holidays, as required by business needs. - Physically able to sit, stand and walk for extended periods and lift up to 25 lbs. Benefits of Working for Concord Hospitality Concord associates earn competitive wages and are eligible to enroll in a comprehensive benefits package. We offer training and development, career advancement opportunities, and a culture that values performance and recognition. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2ofzcr