Constituency Relations and Communications Coordinator - …, Calgary

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary . City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we make Calgary a great place to make a living, a great place to make a life. The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request. The Constituency Assistant (CA) provides front-line support to residents and supports the Councillor's office through constituency casework, liaison with City Administration, communications, research, and office operations. This role requires strong organization, sound judgment, attention to detail, and the ability to manage multiple priorities in a fast-paced, public-facing environment while maintaining professionalism and confidentiality. Key Responsibilities include: - Receive, document, and manage resident inquiries and service requests across email, phone, social media, and other platforms; track issues through to resolution. - Liaise with City departments, agencies, and internal partners to advance service requests and address resident concerns. - Serve as a key point of contact between the Ward Office, City Administration, community organizations, community associations, and external partners. - Draft correspondence, responses, updates, and briefing materials for residents and partners. - Manage digital and social media communications, including content creation, execution, publishing, and responding to inquiries. - Manage graphic and visual content creation using tools such as Canva or equivalent. - Assist with conducting background research and policy review to support responses, briefings, and internal decision-making. - Provide operational and administrative support, assist with special projects, and contribute to a collaborative team environment. Qualifications - At least (5) years of experience in a Constituency Assistant or similar public-facing role. - Excellent communication skills. - Solid organizational skills with the ability to manage multiple files and deadlines. - Demonstrated experience in a public-facing role, handling inquiries professionally. - Proficiency with standard office and collaboration tools. - Experience in a political, government, or public sector environment. - Experience liaising with municipal departments or service agencies. - Experience in social media management, digital content creation, and publishing. - Background in public policy, community engagement, or municipal governance. Personal Competencies - Strong accountability, initiative, and follow-through. - Calm, professional, and solutions-focused under pressure. - Adaptable, collaborative, and team-oriented. Note - This is a contract position for employment directly by a Councillor, it is not a position with The City of Calgary. We thank all applicants for their interest and effort in applying for this position however, only those being considered will be contacted. Pre-employment Requirements - Successful applicants must provide proof of qualifications. Position and Pay Information - Business Unit: Office of the Councillors - Union: Non-Union Contract position - Position Type: 1 Temporary - Compensation: Commensurate with experience - Hours of work: Non-Standard 37.5 hour work week. - Days of work: This position works 8:00 am to 4:30 pm, Monday through Friday with occasional evening and weekend shift work required - Location: 800 Macleod Trail S.E. - Audience: Internal/External - Apply By: June 5, 2026 - Job ID: 314462 - Amendment: Apply By Date, Responsibilities and Qualifications section Apply on Kit Job: kitjob.ca/job/2p03s6