Front Desk Receptionist (Calgary)

Work in a purpose driven career with MaKami College, a public post-secondary college that has been helping students for over 20 years, with locations in Edmonton and Calgary, Alberta. MaKami College offers students in-person, online, and blended programs in Massage Therapy, Health Care Aide, Business Administrative Assistant, Medical Office Assistant, and more. Rapidly growing, we are working to expand our campuses into cities across Canada, and are continuously working to add programs to our course catalogue. We work with our team to grow and develop in areas they are passionate about, focusing on our MaKami Pillars - Leadership, Professionalism, Helpfulness, and Inspiration. MaKami team members are provided with many opportunities for professional career growth in a fulfilling and dynamic work environment. The MaKami team is passionate about creating generational change through education, and we provide the tools and a safe environment for our staff to change the lives of our students and their families. This position requires a high degree of flexibility. We are seeking a candidate who is available to cover morning, evening, and Saturday shifts as needed to support College operations. Shift schedules may vary based on operational needs and event coverage Major Accountabilities/Responsibilities (Including but not limited to the following): - Meet and greet all students, instructors and clients, making them feel welcome in a warm and sincere manner, directing them to the appropriate area of the College - Answer and redirect telephone calls to the appropriate individuals - Direct incoming mail and faxes to the appropriate person - Act as a liaison between students and those employees who work with them - General administrative duties to assist the Student Success Centre, including photocopying, data entry, filing, etc. - Schedule and change client bookings for the clinic as required, liaise with the Clinic Coordinator to ensure that any special or unusual client requests are known - Assist with setting up and tearing down events or workshops - Throughout the day, check the student lunchroom, washrooms, sink areas and any other public areas to ensure they are clean and organized - Other duties as assigned, which are deemed necessary to support colleagues in their roles or support the College in achieving its goals and objectives - High school diploma or equivalent required; post-secondary education in business administration or related field is an asset - 1–3 years of experience in a receptionist, front desk, or customer service role preferred - Experience in a fast-paced, client-facing environment is an asset Knowledge, Skills, and Abilities - Strong knowledge of customer service principles and front desk best practices - Proficient in computers and relevant software applications (e.g., Microsoft Office Suite, scheduling systems, CRM/HRIS platforms) - Professional phone etiquette and strong verbal and written communication skills - Ability to manage a multi-line phone system and direct calls efficiently - Excellent interpersonal skills with the ability to create a welcoming and professional first impression - Solid organizational and time-management skills with the ability to multitask in a busy environment - Attention to detail when handling appointments, records, and administrative tasks - Ability to maintain confidentiality and handle sensitive information with discretion - Problem-solving skills with the ability to address visitor or student inquiries effectively - Dependable, punctual, and able to work independently as well as part of a team Regular Schedule: Tuesday and Thursday from 8 am to 12 noon Perks & Benefits: - Health Spending & Lifestyle Accounts - Educational Allowance for Professional Development - Emergency Allowance for Unexpected Needs - Free Massages at Our Student Clinic - Discounts on College Programs & Courses - Staff Discount in College Store - On-Site Gym Access - Free Parking Qualified candidates should reply to this ad with their cover letter and resume. This position will remain open until a suitable candidate is found. We thank all applicants for their interest, but only those who meet our criteria will be contacted to continue in our process. Apply on Kit Job: kitjob.ca/job/2pby1k