Call Center Agent - 12 Month Contract (Calgary)

Welcome to Rejuvenation! Rejuvenation Medical Group is Western Canada’s fastest-growing family of dermatology and multi-disciplinary medical offices. From modest beginnings dating back to 1984, Rejuvenation is a pioneer in delivering exceptional care to communities in Alberta, British Columbia, and Ontario. We specialize in skin health, dermatologic concerns, and an array of cosmetic and aesthetic services for all skin types. At Rejuvenation, the possibilities are endless. Rejuvenation proudly offers career advancement opportunities through ongoing advanced laser, surgical, cosmetic and leadership training to help our STARS soar. For those looking to take their career to new heights, our organization is perfect for you. Rejuvenation is consistently growing into new markets and promoting talent from within; we love to see our STARS succeed! Our diagnosis for you is an amazing and fulfilling career! Symptoms may include… - Industry perks - Star pricing on cutting-edge treatments and products - Close-knit teams - Fun and inclusive monthly challenges with incredible prizes - Continuing education opportunities - Flexibility and a healthy work-life balance - Supportive management team - Chance for internal growth - Comprehensive health benefits - And so much more! What are you waiting for? Are you ready to become a STAR? Apply today! Role Overview As a Call Center Agent, you will be the core communication for patients outside of the clinic for seeking treatments and updates. Your role is critical in ensuring that patients receive exceptional service from their first inquiry to post treatment follow up. You will handle medical-related inquiries with professionalism and provide expert guidance on available medical treatments. Your focus will be on delivering a personal and positive experience for patients throughout the lifecycle of their experience within Rejuvenation. By working closely with our medical team and maintaining accurate EMR records, you will play a key part in ensuring smooth communication and seamless scheduling for our patients. Role Objectives The Call Center Agent responsibilities include, but are not limited to: - Answer Medical Inquiries: Handle all incoming calls, emails, and inquiries with warmth, professionalism and attention to detail. - Follow Communication Scripts: Using knowledge of the company’s products and services to go off-script when necessary. - Identify Patient Needs: Research issues, resolve complaints, and provide solutions - Provide In-Depth Knowledge: Maintain a thorough understanding of all cosmetic procedures and products to educate potential clients effectively. - Patient Experience Focus: Ensure each client feels confident and comfortable by creating a personalized, positive experience. - Maintain EMR Records: Accurately track all inquiries, follow-ups, and appointments in the clinic’s EMR system, while maintaining confidentiality. - Performing Other Duties: As requested by management and supervisory team. Role Qualifications - Education: Medical Office Assistant certification from an accredited institution or higher preferred - Experience: 1+ years of proven clerical or customer service work experience - Industry Knowledge: Experience within the medical and dermatological industry. - Communication Skills: Excellent verbal and written communication abilities - Technical Skills: Proficiency in maintaining and updating a EMR system Proficient in Microsoft Office Suite programs - Attention to Detail: Strong organizational skills and attention to detail - Additional Assets: Experience in a telephone etiquette role is considered an asset Ability to work in a fast-paced environment Positive attitude and willingness to learn new skills Ability to work as a team and independently Flexible availability, willingness to work weekends and evenings (within the hours of 6am- 8pm) - Please note this is an on site position. #HP Employee Equity and Accessibility Statement Rejuvenation Medical Group invites applications from all qualified individuals. Rejuvenation is committed to employment equity and diversity in the workplace and welcomes applications from: women, visible minorities, Indigenous Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents. Rejuvenation Medical Group provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at If you possess the experience we are looking for, please submit your resume and cover letter via email to our Human Resources Department at . Please note that only those selected for an interview will be contacted. We thank you in advance for considering Rejuvenation Medical Group as your potential future employer! Apply on Kit Job: kitjob.ca/job/2pcoam