Central Reception (Southwest Calgary)

Looking for a rewarding career and not just a job! Are you looking to expand your horizons? Click here to learn about a career in deathcare. Why not apply for our Central Reception position? McInnis & Holloway Funeral Homes, a family-owned funeral services company that has been part of the Calgary community and leader in the funeral services industry for over 120 years, is seeking a skilled and courteous individual to join our dynamic and dedicated Central Reception team. This role supports our 10 locations in the Calgary area and a staff of over 140 amazing people, providing exceptional customer service via telephone and messaging as the first point of contact with the families we are privileged to serve. Are you a reliable and professional individual looking for: - A workplace that truly values you - A stable industry – no boom or bust career rollercoaster - A career with purpose and real rewards - A once-in-a-career opportunity to be part of meaningful moments A Work-Life Balance That Actually Works: This is an overnight shift, 7:00 PM to 7:00 AM, 4 days on / 4 days off. If you want more flexibility, our Piecework Program puts you in control: - Take on extra shifts only when it fits your life - Earn above time-and-a-half for those shifts Your Role in Central Reception: - Have the responsibility of being the first point of contact for all locations, take calls from families and provide support - Take pride in representing McInnis & Holloway with the utmost professionalism - Accurately gather information in an efficient and error free manner - Assist the families we serve by connecting them with one of our highly trained team members - Utilize phone etiquette to ensure positive interactions - Opportunity to serve with integrity and excellence as you receive the satisfaction of helping others Qualifications Required: - Experience managing a multi-line phone system for incoming and transferring calls - Strong communication skills with ability to speak clearly and confidently - Strong working knowledge of Microsoft Word, Excel and Outlook - Compassion and empathy to assist our families - Must be able to manage, assign and prioritize tasks - Attention to details, able to verify details with accuracy - Ability to work independently - Must be flexible working weekends and holidays Recognition That’s More Than Just Words: At McInnis & Holloway, we don’t just say we appreciate our team – we prove it: - Starting wage of $22.00 per hour - $45,000 in gift cards earned through our Kudos Team Building Program in 2025 - No “just deal with it” or “it’s always been that way” mentality. We listen, adapt, and improve - A culture where your hard work is seen, valued, and rewarded Real Support – Not Just Buzzwords: - New employees get 4 scheduled meetings per year with their manager - Veteran employees get 2 scheduled meetings per year - Built-in opportunities to be heard, supported, and set up for success Industry-Leading Benefits & Perks: - Comprehensive benefits package – healthcare, dental, and wellness programs - Bonus program, savings & RRSP matching – employer contributions to your future - Sabbatical program – take extended breaks to recharge and grow - Start accumulating paid vacation days from the first day of employment - Professional wardrobe provided – work suits, dresses, shirts and footwear covered - Dry-cleaning and shoe polishing services - Opportunities for professional growth and development - Company events – engage with your team in meaningful ways - A warm, welcoming, positive company culture Please note: Successful candidate will be required to provide a security clearance letter. We thank all candidates for their applications but only candidates selected for an interview will be contacted. Apply on Kit Job: kitjob.ca/job/2p6f9s