General Manager - Multi Unit Airport Retail (Northeast Calgary)

Paradies Lagardère is a leading North American travel retailer and restaurateur, delivering innovative retail and dining experiences in more than 90 airports across the continent. With over 60 years of expertise, the company is known for creating engaging, customer-focused environments that bring together national brands, local concepts, and best-in-class service to elevate the traveler experience. Calgary International Airport (YYC) is a growing and dynamic travel hub, welcoming more than 19 million passengers annually and continuing to expand its reach and retail offerings. Within this fast-paced environment, the successful candidate will play a key leadership role in overseeing store operations across a defined location, ensuring operational excellence, strong team engagement, and a consistently high standard of customer service. The ideal candidate will plan, direct, and coordinate the operations of all stores within their assigned area, driving sales performance while enhancing efficiency and profitability. This role is instrumental in creating a collaborative team culture, developing talent, and delivering a first-class retail experience that reflects Paradies Lagardère’s commitment to excellence in airport retail. Essential Duties: 1. Plans, develops and implements organizational policies and goals. 2. Formulates pricing policies on merchandise according to requirements for the profitability of store operations. 3. Coordinates the activities of the stores and/or departments to obtain efficiency and economy of the total operations. 4. Coordinates sales promotion activities and prepares or directs workers in preparing the merchandise displays. 5. Supervises employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records, or preparing the daily record of transactions for corporate, or performs work of subordinates as needed. 6. Directs or coordinates the ordering of merchandise or prepares requisitions to replenish merchandise on hand. 7. Ensures compliance of employees with established security, sales and record-keeping procedures and practices. 8. Directs and coordinates the promotion of products manufactured to develop new markets, increase market share, and obtain a competitive position in the industry. 9. Analyzes each division’s or department’s budget requests to identify areas in which reductions can be made, and allocates the operating budget. 10. Confers with corporate administrative personnel and reviews activity, operating and sales reports to determine what changes in programs or operations are required. 11. Directs preparation of directives to division or department administrator outlining policy, program, or operations changes to be implemented. 12. Promotes the organization to the industry, trade associations, and local airport officials. 13. Resolves customer’s complaints and inquiries. 14. Promotes and manages a positive and productive work environment working with the management team to provide clear communications and fair and timely evaluations of all staff. 15. Hires and promotes from within (whenever possible) to ensure the proper management of the location as well as the company overall. For additional information, please visit Qualifications and Requirements: - Belief and Support of The Paradies Lagardère Mission Statement and Core Values - Ability to manage for results in a team environment. - Ability to work flexible hours in a 7/365 work setting. Required Experience - Bachelor’s Degree - Five (5) years merchandising, operations and personnel experience as a retail manager in either a department store or specialty/gift store with a full understanding of First Class Customer Service. Location: Calgary International Airport Paradies Lagardere is an equal opportunity employer. We are committed to diversity, inclusion, and accessibility. We welcome all applicants without regard to race, color, religion, gender, national origin, disability, or any other protected status. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities. Paradies Lagardere est un employeur souscrivant au principe d’égalité d’accès à l’emploi. Nous sommes résolus à promouvoir la diversité, l’inclusion et l’accessibilité. Nous accueillons toutes les candidatures, sans égard à la race, à la couleur, à la religion, au genre, à l’origine nationale, au handicap ou à tout autre statut protégé par la loi. Nous nous engageons à créer un milieu de travail diversifié et accueillant qui inclut des personnes aux parcours et expériences variés. L’entreprise s’engage à offrir des mesures d’adaptation raisonnables aux candidats et candidates en situation de handicap. Apply on Kit Job: kitjob.ca/job/2pjbs0