Front Desk (Guest Service Agent) (Banff Trail)

Job Summary We are seeking a friendly and professional Front Desk Agent to serve as the first point of contact for our guests. The ideal candidate will deliver exceptional guest services, manage front desk operations, and ensure a welcoming setting. Multilingual and bilingual skills are highly valued to assist a diverse clientele. This role offers an prospect to be part of a dynamic hospitality team dedicated to providing outstanding guest experiences. Responsibilities - Greet guests warmly upon arrival and assist with check-in and check-out procedures - Manage multi-line phone systems to handle reservations, inquiries, and guest requests efficiently - Provide excellent customer service by addressing guest needs promptly and courteously - Maintain accurate records of guest information, reservations, and billing details - Handle guest inquiries about hotel amenities, local attractions, and services with professionalism - Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and issues are resolved swiftly - Uphold hotel policies and procedures to ensure safety and security for all guests and staff - Assist with administrative tasks such as filing, data entry, and managing correspondence Requirements - Previous experience in hotel front desk or hospitality roles is preferred but not mandatory - Strong customer service skills with a friendly, approachable demeanor - Excellent phone etiquette and communication skills - Ability to work efficiently in a fast-paced environment while maintaining attention to detail - Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively - Familiarity with front desk operations, multi-line phone systems, and guest services software is a plus - Professional appearance and positive attitude essential for representing the hotel brand - Flexibility to work various shifts including evenings, weekends, or holidays as needed Pay: $15.00-$20.00 per hour Benefits: - On-site parking Work Location: In person Apply on Kit Job: kitjob.ca/job/2pjhbw