Salesforce Support & Enablement Consultant (Calgary)

Manulife Wealth is a leading provider of insurance and wealth solutions to meet the diverse needs of Canadian families. Within GWAM Canada, Manulife Wealth is comprised of three distribution firms (Advisory Services), an ID (Investment Dealer) securities dealer, an MFD (Mutual Fund Dealer) securities dealer and an insurance MGA (MWISI). Through these three firms we work with over 2000 of Manulife's most closely aligned independent advisors from across Canada. Manulife Wealth is seeking a Salesforce Support & Enablement Consultant to join the Field Technology Services team supporting our Salesforce Financial Services Cloud offering within advisor practices. In this role, you will partner directly with Manulife Wealth advisors and provide remote support to guide them through the adoption of our enterprise platform, ensuring seamless implementation and optimal utilization. You will also act as a conduit to our Continuous Delivery Organization, communicating advisor needs, challenges, and feedback to align platform capabilities with the unique needs of financial advisors and wealth management operations. Ideal candidates will have strong Salesforce expertise, excellent communication skills, and a collaborative mindset. Position Responsibilities Provide expert guidance and day-to-day virtual support to advisors using Salesforce Financial Services Cloud (how-to support, best practices, workflow coaching, and troubleshooting) Design, deliver, and continuously improve enablement (quick reference guides, walkthroughs, knowledge articles, and live virtual training sessions) to accelerate advisor proficiency Act as the liaison between advisor practices and the Continuous Delivery Organization. Translate business needs into clear requirements/user stories. Identify common questions, adoption barriers, and recurring issues; track themes and recommend processes, training, or platform improvements. Partner with internal stakeholders (Field Technology, Operations, Compliance, and Product/Delivery teams) to align priorities, communications, and readiness for releases. Required Qualifications 5+ years of hands-on experience with Salesforce platform FSC experience (1+ year), client‑facing support/enablement, wealth workflow knowledge. Excellent communication, analytical, and problem‑solving skills. Preferred Qualifications Salesforce certifications preferred (e.g., Salesforce Administrator, Financial Services Cloud Accredited Professional, Data Architect). Bilingualism (English‑French) is an asset. Benefits and Culture We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. Manulife is an equal prospect employer. In Manulife/John Hancock, we value diversity. We strive to attract, train, and retain a diverse workforce and to foster an inclusive workplace where strengths of cultures and people are leveraged. We are committed to equity in hiring, retention, promotion and remuneration, and administer all practices and programs without discrimination on the basis of race, ancestry, place of origin, color, ethnic origins, citizenship, religion, religious doctrines, creed, sex (including pregnancy and related conditions), sexual orientation, genetic characteristics, veteran status, gender, gender expression, age, marital status, family status, disability, or any other aspects protected by the current law. We endeavor to remove barriers to ensure equal access to employment. A Human Resources representative will work with applicants who require reasonable accommodation during the application process. All information shared during the application process will be stored and used in a manner that is consistent with the laws and policies of Manulife/John Hancock. Location and Compensation Waterloo, Ontario Hybrid $73,725.00 CAD - $122,875.00 CAD Apply on Kit Job: kitjob.ca/job/2pr5ww